Manager Bronze Marker Operations

Service Corporation International•Houston, TX

9d•Onsite

About The Position

This role manages the Bronze Memorial and Storage Department. This includes ensuring bronze marker orders are designed to the specifications of customers and stored accurately. The manager leads a team of customer service specialists, designers and project support staff.

Requirements

High school diploma or equivalent
Four (4) years applicable work experience in managing operations
Two (2) years customer service experience required
Two (2) years supervisory experience required
Efficient team management skills
Good knowledge of operations management
Strong knowledge of process improvement
Highly detail oriented with a careful eye for quality control
Advanced Microsoft skills a plus
Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups
Excellent critical thinking and problem solving skills
Diplomacy and influence skills, conflict management skills

Nice To Haves

Bachelor’s degree in Business Administration or related field preferred
Funeral industry experience preferred

Responsibilities

Recommend, implement, and insure adherence to policies, procedures, processes, standards, and workflows related to Bronze Marker operations.
Establish production KPIs and conduct quality assessments to achieve productivity targets, eliminate errors, and deliver excellent customer service.
Work closely with location management and other field associates to ensure customers’ needs are met effectively.
Lead, motivate, and support team within a time-sensitive environment.
Plan, assign, and direct work of the team.
Troubleshoot and resolve escalated issues for the Department.
Collaborate with cross-functional teams to improve proprietary tools and systems.
Work with leader on business initiatives, budgeting and other special projects when needed.
Responsible for the hiring, development and career pathing for all team members.
Ensure proper training and education so associates can be successful in their roles.
Establish professional relationship with team to drive strategic business initiatives.
Effectively and efficiently address concerns, conflicts and scheduling needs.