Manager, Box Consulting

Box•Redwood City, CA

2d•$146,500 - $183,000•Hybrid

About The Position

Box Consulting helps customers deploy Box, maximize its value, and integrate it into their enterprises. The Manager will scale and lead a customer-facing consulting team, partner with customers as a thought leader, evolve consulting delivery offerings, and drive new business alongside sales partners. This is a player-coach role that combines direct customer engagement with team development and operational leadership. The role includes guiding teams through complex, multi-phase engagements and transformation work, improving discovery and delivery methods, and connecting customer feedback to Box Consulting’s strategy. The Manager will work cross-functionally to support customer outcomes and growth, including managing resources and forecasts against revenue, pipeline, and bookings targets. Box employees are expected to work from their assigned office at least three days per week.

Requirements

At least 6 years of service delivery experience in technology.
People management experience, including hiring, onboarding, and cultivating professional development through performance management.
Ability to lead through others by developing and coaching customer-facing teams and guiding consultants on complex engagements.
Experience leading transformation work through execution and understanding how customers work today.
Understanding of how services and project delivery affect financial performance, including utilization and revenue realization.
Ability to accurately forecast and manage resources against revenue, pipeline, and bookings targets.
Ability to assess business needs, document requirements, estimate effort, and create contracts such as statements of work and change orders.
Ability to work autonomously with limited guidance and respond urgently to customer issues.
Ability to work with sales teams and industry managing directors on go-to-market strategy, sales tracking, forecasting, and closing.
Experience with pipeline generation and qualification.
Ability to interact with and influence senior management, other functional teams, and external parties.
Commitment to maximizing customer outcomes and advocating for customer experience.
Growth mindset and ability to use AI to support faster, smarter decisions.

Nice To Haves

At least 2 years of management experience.
At least 2 years of consulting sales experience.
Applied AI and FDE experience, especially applying AI to real customer workflows.
Experience with consumption-based business models and understanding how usage connects to customer value, adoption, retention, and expansion.
Experience working with SI and reseller partners to co-sell services.
Familiarity with quota-carrying roles, as a manager or individual contributor.
Background in SaaS, ECM technologies, AI, or software engineering.

Responsibilities

Scale and lead a customer-facing consulting team, including hiring, onboarding, coaching, and supporting professional development.
Guide consultants through complex customer engagements and set a high bar for delivery quality and decision-making.
Work directly with customers as a thought leader, maximizing customer satisfaction and outcomes.
Lead transformation work through execution, helping teams understand current customer processes and identify opportunities for AI and workflow redesign.
Shape and evolve consulting delivery offerings and methods, using customer feedback to inform the organization’s approach.
Partner with sales teams and industry managing directors to develop go-to-market strategies and drive new business.
Forecast and manage resources in relation to revenue, pipeline, and bookings targets.
Assess customer business needs, document requirements, estimate effort, and create statements of work and change orders.
Track, forecast, and close sales and pipeline opportunities; generate and qualify pipeline.
Collaborate with Customer Success, Support, Sales, senior management, and external parties.
Advocate for customer experience across Box and influence the company’s strategic direction.