Manager, Box Consulting

Box•San Francisco, CA

1d•Hybrid

About The Position

Box Consulting helps customers deploy, maximize the value of, and integrate Box into their enterprises. The Manager will scale and lead a customer-facing consulting team, work directly with customers as a thought leader, evolve consulting delivery offerings, and drive business with sales partners. This is a player-coach role requiring engagement in complex customer work while coaching consultants and improving delivery practices. The manager will help shape Box Consulting’s strategy by connecting customer feedback to delivery methods, strengthening discovery and iteration, and sharing effective approaches across the organization. The role calls for technology services delivery experience, people management, project and business-process expertise, and an understanding of how delivery affects financial performance. The manager will also contribute to go-to-market strategy, sales and pipeline execution, forecasting, resource management, and customer outcomes. Box expects employees to work from their assigned office at least three days per week.

Requirements

At least 6 years of technology services delivery experience.
People management experience, including hiring, onboarding, and cultivating professional development through performance management.
Ability to develop and coach a customer-facing team, set delivery standards, and guide consultants through complex engagements.
Experience leading transformation work through execution and understanding how customers work today.
Understanding of how services and project delivery affect financial performance, including utilization and revenue realization.
Ability to forecast and manage resources against revenue, pipeline, and bookings targets.
Ability to assess business needs, document requirements, estimate effort, and create contracts such as SOWs and change orders.
Ability to work autonomously with limited guidance and urgency in addressing customer issues.
Experience working with sales teams and industry managing directors on go-to-market strategy, pipeline tracking, forecasting, and closing.
Ability to interact with and influence senior management, other functional areas, and external parties.
Commitment to customer outcomes and advocacy for customer experience across functions and leadership.
Growth mindset and ability to use AI to support faster, smarter decisions.

Nice To Haves

At least 2 years of management experience.
At least 2 years of consulting sales experience.
Applied AI and FDE experience, especially applying AI to real customer workflows.
Experience with consumption-based business models and understanding how usage relates to customer value, adoption, retention, and expansion.
Experience working with system integrator and reseller partners to co-sell services.
Direct familiarity with a quota-carrying role, as a manager or individual contributor.
Background in SaaS, ECM technologies, AI, or software engineering.

Responsibilities

Scale and lead a customer-facing consulting team, including hiring, onboarding, coaching, and supporting professional development.
Lead teams across complex, multi-phase customer engagements and maintain a high standard of delivery.
Work directly with customers as a thought leader, advocate for customer outcomes, and resolve customer issues with urgency.
Guide transformation work from execution through completion, helping teams identify opportunities for AI and workflow redesign and sponsor planning and execution.
Shape and evolve consulting delivery offerings using customer feedback and effective practices from engagements.
Partner with sales teams and industry managing directors to develop go-to-market strategies and drive new business.
Generate and qualify pipeline, track sales activity, forecast, and contribute to closing business against targets.
Forecast and manage resources against revenue, pipeline, and bookings targets, with attention to utilization and revenue realization.
Assess business needs, document requirements, estimate effort, and create statements of work, change orders, and other contracts.
Coordinate with senior management, Customer Success, Support, Sales, and external parties.
Promote customer experience and customer delight across Box and advocate for it with cross-functional teams and leadership.