Manager, Beverage Service Division

Whaley Foodservice•Columbia, SC

85d

About The Position

Responsible for leading the Beverage Service Division. The ideal candidate will build a culture of accountability, drive preventive maintenance programs along with reactive service, and provide ongoing analysis of & reporting on processes, standards, and business initiatives. This person will cultivate and maintain relationships with various beverage manufacturers and customers. They will work closely with the sales team to drive growth in profitable sales. They are also responsible for hiring and managing a diverse team of specialty beverage technicians while providing professional development of their direct reports.

Requirements

5 years of beverage equipment technician experience
3 years in a supervisory or leadership role
Mathematical/analytical skills with ability to read and interpret manuals and calibrate equipment according to specifications.
Procurement, warehouse, and vendor management experience.
Relationship management (team and customer).
Ability to work independently.
Ability to meet deadlines.
Must have a valid and current Driver's License and maintain a safe, clean driving record.
Ability to handle confidential or sensitive information with discretion.

Responsibilities

Create and implement new procedures to ensure the company's beverage equipment investment is managed effectively.
Oversee goal setting for the Beverage Division and use data and technology to measure and monitor processes, identify issues, and enhance performance.
Analyze service processes/workflow related to budget, inventory, and daily operations.
Enforce existing procedures to guarantee compliance of quality standards, response times, cost controls and customer contract commitments.
Supervise the daily operations of the Beverage Technicians.
Scheduling & attendance management, hiring & training and ongoing coaching of the team.
Monitor daily employee activity and optimize departmental resources to achieve standards for field service and refurbishments.
Establish and improve techniques, tools, and structures to support the sales process and meet defined business objectives.
Identify and communicate general issues and concerns to the appropriate manager and participate in solving such issues.
Implement methods and systems to effectively analyze and monitor the industry, business environment, and competitors and expand the customer base.
Manage special projects achieving desired results within stated timeframes.
Interact with internal/external customers, and vendors to resolve field service issues.
Train beverage technicians to work on various pieces of equipment.
Other duties and special projects as assigned by management.