Workforce Management Specialist - Bellagio - Beverage Division

MGM Resorts International

13d • Onsite

About The Position

The Workforce Management Specialist supports property-wide scheduling and timekeeping, partnering with department leaders to anticipate and meet staffing needs. The role manages high-volume scheduling requirements and helps ensure accurate employee timekeeping, contributing to smooth operations and a seamless experience for employees and guests.

The specialist collaborates on daily scheduling tasks, serves as a subject matter expert on Workforce Management software and processes, develops scheduling solutions aligned with business demands, and helps optimize staffing while complying with labor agreements and legal requirements. The role also monitors system issues and tracks key performance indicators.

Requirements

• Must be 18 years of age or older.
• At least 2 years of prior relevant experience.

Responsibilities

• Complete daily scheduling tasks collaboratively, including managing leave requests and callouts.
• Serve as a subject matter expert on Workforce Management software and processes.
• Collaborate with department leaders to develop scheduling solutions that reflect business demands, account for exceptions, support accurate staffing levels, and improve efficiency.
• Suggest scheduling changes and create new business models.
• Identify staffing best practices while adhering to labor agreements and ensuring ethical and equitable scheduling.
• Balance optimal scheduling, service expectations, and compliance with legal or legislative requirements.
• Track, monitor, and communicate system issues and downtime.
• Manage KPIs, including Service Level, Occupancy, Abandon rates, ASA, and AHT, on a daily, weekly, and monthly basis.

Benefits

• Wellness incentive programs to support physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed