Workforce Management Systems Specialist

Uline • Kenosha, IL

5d • Onsite

About The Position

The Workforce Management Systems Specialist supports Uline’s Customer Service team by troubleshooting workforce management software issues, identifying opportunities for improvement, analyzing data, and managing projects. The role serves as a liaison for NICE workforce management software, working with IT, business partners, and vendors to support optimal system performance. It also supports system enhancements, reporting, training, and operational efficiency.

Requirements

• Bachelor’s degree.
• At least 2 years of administrative responsibility using WFM scheduling software.
• At least 3 years of Excel experience with a strong understanding of formulas.
• Strong analytical, communication, and problem-solving skills.

Nice To Haves

• NICE WFM (IEX) experience.
• SQL knowledge.

Responsibilities

• Act as a liaison for NICE workforce management software, troubleshoot issues, and collaborate with IT, business partners, and vendors to support optimal performance.
• Identify system enhancement opportunities with the WFM team and provide support and training to increase efficiency.
• Analyze reports and operational data, collaborate across departments to resolve discrepancies, and recommend improvements to senior leadership.
• Manage project execution for Holiday builds, PTO requests, and system upgrades.
• Create and maintain data in applications such as NICE WFM System, Excel, SQL, and Power BI dashboards.

Benefits

• Complete health insurance coverage.
• 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Café with affordable daily meal options from local restaurants.
• On-site fitness center and walking paths.
• Clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level