Manager, Audience Strategy & Operations

Comcast•Philadelphia, PA

1d•Onsite

About The Position

Responsible for ensuring end user readiness to integrate and adopt new technology and supporting processes into daily operations. Conducts on-site process analysis and deployment support in the areas of marketing readiness, user acceptance testing and live trial.

Requirements

Adobe Experience Manager (AEM)
Process Changes
Test Planning
Bachelor's Degree
5-7 Years Relevant Work Experience

Responsibilities

Implements deployment readiness program for regional rollouts, including communications, UAT and training support for call centers.
Defines quality gates to ensure market readiness is in line with deployment milestones.
Develops and defines methods and procedures for end user to address deploying technology and operational process changes.
Reviews and updates Training Strategy to meet region specific needs.
Defines a training plan to ensure business continuity.
Reviews UAT testing strategy and updates to meet regional differences.
Supports UAT readiness through the management of the market Readiness checklist.
Creates UAT test plan, test cases and scripts.
Manages testing environment requests to include test accounts and required test data.
Provides centralized defect management for on-site UAT and live trials, maintains the defect and issues log and conducts daily defect reviews.
Prepares and communicates daily testing status and defect reports.
Manages daily testing status and defect tracking.
Initiates metrics baseline and ongoing collection process in region.
Escalates project issues and risks as appropriate.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.