Strategy & Operations Manager

Strella•New York, NY

About The Position

Strella is an AI-native Voice of Customer (VoC) platform built for private equity teams and their portfolio companies. We combine primary research (including AI-moderated interviews) with automated analysis to turn customer conversations into clear, decision-ready insights—faster and with less manual effort than traditional surveys, expert calls, or spreadsheet-heavy synthesis. We’re building the automation layer for market work in PE: a system that makes it easy to source feedback, run research, synthesize findings, and turn insights into action across diligence and value creation. The goal is always-on, defensible customer truth that plugs into the PE workflow and helps teams move from “collect data” to “make the call” with speed and confidence.

Requirements

3–6 years total (or equivalent), with demonstrated ownership of ambiguous, fast-moving workstreams.
Background: consulting, strategy & ops, product, growth, analytics, or customer-facing roles—especially in high-velocity environments (consulting, startups, or scrappy teams).
Execution strength: proven ability to drive projects from 0→1 with minimal oversight, strong judgment, and high accountability.
Analytical + structured: comfortable with Sheets/Excel, basic data analysis, and turning messy inputs into clear storylines and recommendations.
Communication: clear writer and facilitator; able to align stakeholders and move decisions forward without heavy process.
Builder mindset: bias toward action, high attention to detail, and a willingness to jump in wherever the work is highest-leverage.

Nice To Haves

Exposure to private equity, diligence, or voice-of-customer / research workflows.
Experience working closely with engineers (spec writing, QA, iterating on tooling).
Comfort prototyping with AI tools (e.g., “vibe coding” lightweight scripts/workflows).

Responsibilities

Own 2–4 high-impact, ambiguous workstreams at a time (e.g., diligence research ops, customer onboarding, GTM ops, partnerships), from problem framing → execution → measurable outcomes.
Be customer-facing: join calls, run working sessions, and translate customer pain into clear product and go-to-market priorities.
Influence strategy and the roadmap: synthesize customer + market signals into crisp recommendations on ICP, pricing/packaging, and what we build next.
Build scalable systems: partner with engineering to automate workflows and ship tooling that removes repetitive work over time.
Turn repeatable wins into a playbook: codify best practices, templates, and “how we do this” docs that make the team faster.
Act as a force multiplier for the founders—identify the bottleneck, then fix it.