Mgr Area Service - Dallas TX (Hybrid)

Entrust • Birdsboro, PA

12d • $94,499 - $138,598 • Remote

About The Position

The Manager, Area Service (Area Service Manager/ASM) is responsible for maintaining a positive customer experience by managing a team of field service engineers who provide on-site technical services. The role ensures cost-effective solutions and service delivery that meets contractual commitments and exceeds customer expectations. It focuses on delivering services to large customers in LAC according to agreed schedules and quality standards while achieving customer satisfaction. The manager serves as a liaison between customer needs and the company’s infrastructure, mobilizing supply chain, engineering, technical capabilities, and resources as needed. This is a remote position based in the Dallas, Texas area, near customers and colleagues the manager will support.

The position directs area service and people leadership functions, including overseeing customer installation, training, and maintenance services; supporting sales; managing service contracts and resources; and developing effective service design tools and processes. It also leads continuous improvement initiatives focused on customer delight.

The anticipated starting base pay is $94,499–$138,598 per year in the primary posting location. The position is also eligible for the company’s discretionary annual incentive plan. Benefits for eligible colleagues and dependents include health and well-being programs.

Requirements

• Must be based in the Dallas, Texas area or willing to relocate to the area.
• Associate degree in Electronics or equivalent verifiable training, such as relevant military training.
• At least 2 years of experience managing or supervising people.
• At least 3 years of experience managing customer relationships.
• At least 3 years of experience in a Lean Manufacturing Environment.
• At least 3 years of experience using Lean Quality Tools, including Value Stream Maps, 5 Why, Kaizen, and PDCA.
• Up to 40% domestic travel may be required.

Nice To Haves

• Degree in Engineering or a technical field.
• Proven technical aptitude and ability to learn new technologies and concepts and synthesize new information.
• Strong presentation skills.
• Strong negotiation and verbal communication skills.
• Basic financial analysis skills and ability to interpret financial reporting.
• Six Sigma, Operations, and process training.
• Experience using Microsoft Excel.
• Experience using artificial intelligence tools to improve productivity, analysis, or service operations.

Responsibilities

• Manage a team responsible for installation, training, and maintenance services to direct customers.
• Support the sales organization with product and service sales and drive customer satisfaction.
• Improve efficiency and achieve ongoing service-business cost reductions, including in labor and parts management.
• Manage service-contract relationships with customers to ensure satisfaction and profitability.
• Allocate resources to maximize staff utilization and efficiency.
• Negotiate service maintenance agreements for area customer accounts.
• Balance resources to coordinate emergency maintenance as needed.
• Manage escalation processes and ensure appropriate follow-through.
• Develop and maintain close customer relationships and use networking opportunities to promote the company and its services.
• Direct, influence, and motivate the service design group.
• Develop and manage consistent, effective tools and processes for the service design function.
• Build strong cross-functional relationships with superiors, peers, and the team to coordinate resources.
• Manage direct reports’ performance, attendance, capability, and disciplinary matters.
• Support and coach direct reports, ensuring issues and risks are escalated, investigated, and resolved while maintaining business and individual credibility.
• Lead a continuous improvement culture focused on customer delight.

Benefits

• Career growth and learning-forward initiatives.
• Flexible work options, including remote, hybrid, or on-site arrangements.
• Comprehensive health and well-being programs, including medical, vision, and dental coverage.
• 401(k) matching contribution.
• Life and disability insurance.
• Mental health coaching.
• Virtual fitness programs.
• Paid personal time off.
• 12 paid holidays.
• Parental leave.
• Education reimbursement.
• Discretionary annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree