Field Service Tech - Dallas, TX

Duravant • Dallas, TX

5d • Onsite

About The Position

FMH Conveyors is hiring a Field Service Technician for its Lifecycle Services team. The role provides total equipment lifecycle management services to optimize OEM equipment performance, including installation, start-up and commissioning, preventive maintenance, emergency repairs, audits, and training. Technicians travel to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts, and provide upgrades or modernization. This is a full-time travel position, with travel described as up to 80% in the role description and up to 100% in the job details.

Lifecycle Services is Duravant’s service brand and provides parts and service support across Duravant operating companies. FMH Conveyors designs and manufactures conveyor products for truck loading and unloading and material-handling applications. The position may also periodically involve technical support, final assurance, or other duties at Lifecycle Services headquarters.

Requirements

• At least 3 years of experience with knowledge of and interaction with mechanical, electrical, and pneumatic components and HMI.
• At least 3 years of experience diagnosing, troubleshooting, providing emergency service, and repairing electronic and mechanical machine problems in the field.
• Experience programming AB CompactLogix PLC and RSLogix500/5000, including minor PLC program modifications and accessing networks through PLCs to troubleshoot issues and download or unload programs.
• Ability to interpret complex technical information involving mechanics and electronics, including schematics.
• Experience configuring Variable Frequency Drive (VFD) parameters and servo drives and motors.
• Valid driver’s license.
• Ability to qualify for a U.S. passport.

Nice To Haves

• AAS or BS in Mechatronics, EE, EET, EECS, or Industrial Electronics.

Responsibilities

• Conduct customer-site service calls for installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training.
• Perform mechanical and electrical modifications, including PLC program modifications and servo drive configuration.
• Meet with customer contacts to explain job scope and completed work.
• Train customer personnel on equipment sequence of operations, functionality, and general maintenance.
• Meet service delivery goals, including response time, first-time fix, and customer satisfaction rates.
• Communicate with field service management and internal service support to resolve customer issues.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Follow industry, company, and customer safe-working practices.
• Complete paperwork, timesheets, CRM entries, expense reports, and other administrative tasks promptly and accurately.
• Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters.

Benefits

• Competitive compensation.
• Comprehensive benefits designed to support employees’ health, well-being, and financial security.
• Education and training programs, including an educational assistance program.
• Paid holidays and paid time off.
• Medical, dental, and vision insurance.
• Flexible Spending Account, including Dependent Care.
• Health Savings Account.
• Life insurance.
• Short-term disability and long-term disability coverage.
• 401(k).
• Volunteer opportunities throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED