manager application development, Partnerships, Alliances, and LAC Technology

Starbucks Coffee Company•Nashville, TN

8d•$137,500 - $229,100•Onsite

About The Position

The Manager, Application Development leads a team of application developers and technical product managers responsible for designing, building, testing, deploying, and supporting technology products for Starbucks Licensees, Global Channel Development, and Legal partners. The role owns product success from strategy and roadmap through engineering delivery and day-to-day operations, including a portfolio of Salesforce products such as CRM, Digital Hubs, and Contract Lifecycle Management, as well as the MuleSoft integration layer connecting these products to enterprise systems. The manager also leads adoption of Salesforce Agentforce, other AI capabilities, and AI-assisted development practices. The manager sets the technology vision and capability roadmap, aligns work with business objectives, and ensures teams and investments are appropriately resourced, structured, budgeted, and prioritized. The role promotes engineering quality, customer service, and continuous improvement, and works with business teams, Starbucks Technology functions, offshore delivery partners, and SaaS vendors. Responsibilities span team leadership and staffing; product ownership and roadmap planning; solution design and delivery; platform stewardship; MuleSoft and AI strategy; production support; vendor management; financial planning; and communication with business and technology stakeholders. The position is onsite four days a week.

Requirements

8–10+ years of experience in product management, software development, technology delivery, and operations.
5 years of experience managing systems or application development projects, including large systems.
3–5 years of experience leading or managing technical teams.
Experience managing enterprise integration platforms, such as MuleSoft, and APIs supporting SaaS applications.
Bachelor's degree in computer science or a related field, or equivalent experience.
Experience with Salesforce, including Service Cloud, Experience Cloud, and Sales Cloud.
Experience with integrations and APIs; MuleSoft experience is preferred.
Working knowledge of DevOps, CI/CD, automated testing, and building high-quality, reusable software.
Understanding of application architecture, infrastructure, security, service-oriented architecture, and service management.
Hands-on leadership of MuleSoft Anypoint Platform, including API design, RAML/OAS, DataWeave, CloudHub/runtime management, API Manager, and enterprise integration patterns.
Experience delivering Salesforce Agentforce, Einstein/generative AI, or other agentic AI solutions in production, including prompt design, grounding on CRM/Data Cloud data, and the Einstein Trust Layer.
Familiarity with AI governance, responsible-AI practices, and AI-assisted software development tools.
Domain proficiency across APIs, data models, business rules, batch jobs, user interfaces, and application configuration management.
Strong grasp of the SDLC and technology operations, with user-centric design practiced through Agile Scrum.
Awareness of industry trends and experience with partner, licensee, channel, or legal business processes.
Proven ability to hire and grow a technical team and lead cross-functional teams of architects, analysts, technical product managers, developers, and QA.
Ability to influence roadmaps and decisions and communicate effectively with technical and business partners, including senior leadership.
Analytical and decisive, comfortable with ambiguity, and able to balance competing priorities.

Nice To Haves

MuleSoft experience.

Responsibilities

Lead and manage application developers and technical product managers, setting clear goals and team responsibilities.
Hire, coach, develop, and manage team performance; support talent planning and career development; and make staffing decisions.
Provide technical leadership, encourage innovation, and ensure compliance with Starbucks policies.
Plan resources across internal teams, staff augmentation, and offshore delivery partners.
Own the vision, strategy, and capability roadmap for products and services, aligned with International Retail, Global Channel Development, and Legal objectives.
Serve as the focal point for solutions, including application configuration and services, and champion user experience and user-centric design.
Evaluate technologies and solution approaches, assessing benefits, costs, and viability before recommending investments.
Lead planning and delivery across design, development, testing, and deployment, using agile or waterfall methods as appropriate.
Coordinate requirements, solution assessment, backlog refinement, architecture, development, QA, and dependencies across the delivery lifecycle.
Deliver secure, durable, scalable, flexible, and accessible solutions using established design patterns and coding standards.
Build a test-driven development culture with automated test coverage and continuous integration and delivery.
Steward platform vision and investments while balancing innovation with technical debt reduction.
Partner with Architecture, Security, Infrastructure, and QA, follow enterprise governance processes, and represent the platform in technology planning.
Own the MuleSoft integration platform strategy and roadmap, including API-led connectivity, reusable APIs, runtime upgrades, monitoring, observability, security, and capacity management.
Work with Enterprise Architecture, Security, and MuleSoft/Salesforce account teams on technical health reviews, API value realization, and integration standards.
Identify, evaluate, and prioritize AI use cases; run proofs of concept with clear success criteria and cost and capacity trade-offs.
Establish responsible-AI guardrails with Legal, Security, and Data partners, including controls for data access, privacy, contract terms, human oversight, and production governance.
Promote AI-assisted development and testing, improve team velocity and quality, and build the team's AI skills.
Measure and communicate AI outcomes, including adoption, productivity, cost, and user experience.
Own product support processes and documentation, including a 24x7 support model that leverages offshore options.
Track operational metrics, KPIs, and uptime; lead responses to high-severity incidents; and use root-cause analysis and trend reviews to prevent repeat issues.
Manage offshore delivery partners and SaaS vendors, including contracts, service-level agreements, and delivery quality; influence vendor product roadmaps.
Partner with the PMO on project initiation and investments, defining scope, budget, business case, and resources.
Manage team expenses and vendor spend, ensuring work is budgeted and prioritized against business value.
Build trusted partnerships with International Retail, Global Channel Development, and Legal leaders, translating business needs into technology outcomes.
Communicate plans, progress, risks, and trade-offs to technical and business audiences, including senior leadership.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave and family expansion reimbursement.
Paid vacation from date of hire.
Sick time accrued at 1 hour for every 25 hours worked.
Eight paid holidays and two personal days per year.
401(k) retirement plan with employer match for eligible partners.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Incentivized emergency savings and financial well-being tools.
100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.