Manager - Alterations & Tailoring - Oak Park Mall

Nordstrom•Overland Park, KS

8d•$59,000 - $98,000

About The Position

The Alterations and Tailoring Shop Manager is motivated, results-oriented, and committed to providing outstanding customer service. The manager leads and develops employees, oversees alterations and tailoring work to meet Nordstrom’s service and quality standards, organizes workload so items are completed by their promised dates, and manages office and labor expenses. The manager also educates employees on proper fit and shop procedures in a professional and friendly manner. The listed Kansas annual pay range is $59,000–$98,000. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Nordstrom offers benefits that may include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and employee assistance resources. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Requirements

Previous experience in alterations or tailoring.
Understanding of the safe and proper use of all equipment in the shop.
Ability to communicate clearly and professionally with coworkers and customers.
High level of ownership, accountability, and initiative.
Ability to work a flexible schedule based on department and store needs.

Nice To Haves

High school diploma or equivalent (preferred).

Responsibilities

Teach, coach, and develop employees to provide outstanding customer service.
Identify, recruit, and hire talent.
Coach employees to complete alterations and tailoring according to Nordstrom guidelines and service and quality standards.
Organize department workload and ensure items are completed by the promised date.
Educate employees on proper fit, shop procedures, and guidelines in a professional and friendly manner.
Manage office and labor expenses.