Manager, Accounts Receivable - CoStar Group, Richmond, VA

CoStar Group • Richmond, VA

1d • Onsite

About The Position

CoStar Group is hiring a Manager, Accounts Receivable for its Richmond, Virginia office. The role is in office Monday through Friday and is part of the centralized finance group, which handles transaction processes, reporting, financial resolutions, and forecasting analysis.

The Manager will provide customer-friendly resolutions to client disputes that delay payment while improving receivables performance. The position manages the workflow, capacity, and analytics reporting of a high-volume transactional portfolio, including oversight of an outbound call center and its Accounts Receivable Specialists.

Requirements

• Bachelor's degree from an accredited, not-for-profit, in-person university or college.
• A track record of commitment to prior employers.
• At least 6 years of experience in consumer and/or commercial Accounts Receivable, finance operations, finance contact center, or other call center operations.
• Previous people management experience.
• Experience managing or administering Fortune 3,000-level customers.
• Leadership and management skills, including prioritizing and controlling a team's workload, coaching, and mentoring professional development.
• Creative problem-solving, attention to detail, objectivity, and strategic thinking.
• Excel proficiency, including manipulating and filtering data and developing basic formulas.

Nice To Haves

• Degree in Accounting, Finance, Business, or a related field.
• Master's degree in Accounting, Finance, Business, or a related field.
• Experience with Oracle systems, ideally Oracle Cloud.
• Accounts Receivable systems experience.
• Ability to articulate and execute corporate strategy and communicate effectively to influence.
• Goal-oriented approach and ability to manage multiple responsibilities, adapt to changing priorities, and excel in a fast-paced environment.

Responsibilities

• Manage an outbound call center that engages clients with invoice disputes.
• Maintain accounts receivable aging within agreed and accepted parameters.
• Manage the performance of Accounts Receivable Call Center Specialists.
• Train and mentor Specialists on performance optimization, customer interaction, product knowledge, and customer service.
• Provide regular feedback on performance and client interactions, including auditing client calls.
• Review client accounts on an ongoing basis to assess receivables collectability and identify potential problem accounts.
• Assist Sales, Legal, and General Accounting with Accounts Receivable activities.
• Lead special projects as required by senior management.
• Analyze and improve outbound call center processes related to Accounts Receivable.

Benefits

• Comprehensive medical, vision, dental, and prescription drug coverage.
• Life, legal, and supplementary insurance.
• Virtual and in-person mental health counseling for individuals and families.
• Commuter and parking benefits.
• 401(k) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On-site fitness center and/or reimbursed fitness center membership costs, depending on location; facilities and offerings may include a yoga studio, Pelotons, personal training, and group exercise classes.
• Access to Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.
• Generous compensation and performance-based incentives.
• Internal training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager