Accounts Receivable Associate, CoStar Group - Richmond, VA
About The Position
CoStar Group is seeking an experienced Accounts Receivable Associate for its Richmond, Virginia office. The finance group centralizes transaction processes and provides accurate reporting, financial resolutions, and forecasting analysis. This role manages the full accounts receivable life cycle in a fast-paced, high-volume, customer-centric, metrics-driven environment. The position is in office Monday through Friday. The associate works to improve accounts receivable performance, resolve payment issues, and support customer satisfaction and retention through professional communication and relationship building. The role also involves coordinating with sales organizations and AR management on delinquent accounts, analyzing causes of aging, and handling occasional projects and ad hoc reporting.
Requirements
- Bachelor’s degree from an accredited, not-for-profit, in-person college or university.
- A track record of commitment to prior employers.
- Demonstrated ability to resolve customer inquiries promptly and provide a high degree of customer service.
- Ability to meet deadlines by prioritizing workload and understanding business priorities.
- Proficiency with Excel, including manipulating and filtering data and developing basic formulas, pivot tables, and V-lookups.
- Excellent oral and written communication skills.
- Experience collaborating and communicating with internal business partners.
- Strong focus and attention to detail.
- Ability to be flexible and adapt to changing situations at a high-growth company, particularly during month-, quarter-, and year-end closing periods.
Nice To Haves
- At least one year of financial services industry experience, including consumer or commercial collections, accounts payable, billing, cash applications, or customer service in a corporate environment.
- Accounts receivable collections experience.
- Evidence of strong academic performance in college.
Responsibilities
- Improve accounts receivable performance using concise AR aging metrics.
- Proactively communicate with clients and the sales team to identify and resolve slow-pay or non-payment invoice issues.
- Support customer satisfaction, measured by CSAT and NPS, and retention through relationship building and professional, courteous communication.
- Become proficient in the company’s accounts receivable and collections life cycle, particularly root-cause analysis and AR aging prevention, within three months.
- Coordinate and escalate slow-pay or non-pay accounts at 60-day thresholds with sales organizations and AR management.
- Balance portfolio performance with occasional projects and ad hoc reporting requests.
Benefits
- Generous compensation and performance-based incentives.
- Internal training and tuition reimbursement.
- Medical, vision, dental, and prescription drug coverage.
- Life, legal, and supplementary insurance.
- Virtual and in-person mental health counseling for individuals and families.
- Commuter and parking benefits.
- 401(k) retirement plan with matching contributions.
- Employee stock purchase plan.
- Paid time off.
- On-site fitness center and/or reimbursement of fitness center membership costs, depending on location.
- Employee Resource Groups.
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
