Manager, Talent & Operations - CoStar Group - Richmond, VA

CoStar Group•Richmond, VA

About The Position

The Manager, Talent & Operations leads a team responsible for the strategy, administration, and continuous improvement of Talent Acquisition systems, processes, and programs that support organizational growth and hiring effectiveness. The role oversees the day-to-day management and optimization of recruiting technologies, including Workday Recruiting and Eightfold, and helps ensure scalable, compliant, and efficient recruiting operations across the organization. The Manager partners with Talent Acquisition, HR Services, HR Business Partners, HR Technology, Legal, Finance, and business leaders to improve recruiting workflows and support enterprise talent initiatives. The role establishes governance and best practices, leads cross-functional programs, develops leadership reporting, maintains operational procedures, and supports change management. It also coaches and develops a team while fostering accountability, innovation, and continuous improvement.

Requirements

Bachelor’s degree in Human Resources, Business, Information Systems, or a related field from an accredited, not-for-profit, in-person University or College.
Track record of commitment to prior employers.
At least 5 years of experience in TA Operations, HR Operations, HRIS, or Recruiting Technology.
Experience leading and developing employees, establishing priorities, and managing team performance.
Experience administering recruiting or HR technology platforms, including Workday.
Knowledge of recruiting operations, reporting, and process improvement.
Experience managing cross-functional projects and stakeholder relationships.
Strong communication, organizational, and problem-solving skills.

Nice To Haves

Experience administering Eightfold.
Experience with system implementations, integrations, and enhancements.
Knowledge of workflow automation and change management practices.
Familiarity with compliance, data governance, and audit requirements.
Strong analytical skills and the ability to translate data into actionable insights.
Experience facilitating training and driving user adoption.
Knowledge of emerging recruiting technologies and AI-enabled talent solutions.

Responsibilities

Lead, coach, and develop a team responsible for Talent Acquisition systems, operations, processes, and programs.
Establish team priorities, service standards, operating rhythms, and accountability measures aligned with business and hiring needs.
Translate organizational priorities into scalable operational strategies and measurable plans that support growth and hiring effectiveness.
Serve as the primary administrator for Workday Recruiting and Eightfold.
Manage system configurations, enhancements, releases, and governance.
Partner with vendors, Technology teams, and stakeholders to align systems with business needs.
Design and optimize recruiting and HR operational processes.
Drive workflow efficiency through automation and scalable solutions, and identify opportunities to improve productivity and user experience.
Maintain data accuracy across recruiting systems and develop reports and dashboards to support decision-making.
Ensure compliance with company policies and applicable regulations.
Deliver training on systems, tools, and processes; create documentation; and support adoption of new solutions.
Lead change management efforts related to technology and operational improvements.
Partner with HR, Technology, Legal, and business leaders to implement integrated solutions.
Lead operational projects such as acquisitions and integrations, new programs, and recruiting initiatives.
Evaluate emerging technologies and best practices to drive continuous improvement.

Benefits

Generous compensation and performance-based incentives.
Internal training and tuition reimbursement to support professional and academic growth.
Comprehensive medical, vision, dental, and prescription drug coverage.
Life, legal, and supplementary insurance.
Virtual and in-person mental health counseling services for individuals and family.
Commuter and parking benefits.
401(K) retirement plan with matching contributions.
Employee stock purchase plan.
Paid time off.
On-site fitness center and/or reimbursed fitness center membership costs, depending on location; facilities and activities may include a yoga studio, Pelotons, personal training, and group exercise classes.
Access to Employee Resource Groups.
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.