Manager, Accounts Receivable - CoStar Group, Richmond, VA

CoStar Group•Richmond, VA

2d•$85,000 - $115,000•Onsite

About The Position

CoStar Group is seeking an organized operations manager to lead its accounts receivable team in Richmond, Virginia. The role provides customer-friendly resolutions to client disputes that delay payment while improving receivables performance through analysis, workflow management, and reporting in a high-volume transactional portfolio. The position is in the office Monday through Friday and is part of a centralized finance group supporting accurate reporting, financial resolutions, and forecasting.

Requirements

Bachelor's degree from an accredited, not-for-profit, in-person university or college.
At least 6 years of experience in consumer and/or commercial accounts receivable, finance operations, finance contact center, or other call center operations.
Previous people management experience.
Experience managing or administering Fortune 3,000-level customers.
Leadership and management skills, including prioritizing and controlling a team's workload and coaching and mentoring employees on professional development.
Creative problem-solving ability, attention to detail, objectivity, and strategic thinking.
Demonstrated proficiency with Excel, including manipulating and filtering data and developing basic formulas.
A track record of commitment to prior employers.

Nice To Haves

A degree in Accounting, Finance, Business, or a related field.
Master's degree in Accounting, Finance, Business, or a related field.
Experience with Oracle systems, ideally Oracle Cloud, and accounts receivable systems.
Ability to articulate and execute corporate strategy, communicate effectively, and influence others.
Goal-oriented approach and ability to manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment.

Responsibilities

Manage an outbound call center that engages clients with invoice disputes.
Maintain accounts receivable aging within agreed and accepted parameters.
Manage the performance of Accounts Receivable Specialists.
Train and mentor Specialists in performance optimization, customer interaction, product knowledge, and customer service.
Provide regular performance and client-interaction feedback to Specialists, including auditing client calls.
Review client accounts on an ongoing basis to assess receivables collectability and address potential problem accounts.
Assist sales, legal, and general accounting departments with accounts receivable activities.
Lead special projects as required by senior management.
Analyze and improve outbound call center accounts receivable processes.

Benefits

Generous compensation and performance-based incentives.
Internal training and tuition reimbursement.
Medical, vision, dental, and prescription drug coverage.
Life, legal, and supplementary insurance.
Virtual and in-person mental health counseling services for individuals and families.
Commuter and parking benefits.
401(k) retirement plan with matching contributions.
Employee stock purchase plan.
Paid time off.
On-site fitness center and/or reimbursed fitness center membership costs, depending on location; yoga studio, Pelotons, personal training, and group exercise classes.
Access to Employee Resource Groups.
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.