Accounts Receivable Associate, CoStar Group - Richmond, VA
About The Position
CoStar Group is seeking an experienced Accounts Receivable Associate for its Richmond, Virginia office. The role manages the full accounts receivable life cycle in a fast-paced, high-volume, customer-centric, metrics-driven environment. The finance group centralizes transaction processes and supports accurate reporting, financial resolutions, and forecasting analysis. The associate improves accounts receivable performance through aging metrics, resolves slow- and non-payment issues through proactive communication with clients and sales teams, and supports customer satisfaction and retention. The role also includes coordinating escalations, analyzing root causes and preventing aging, and balancing portfolio work with occasional projects and ad hoc reporting. The position is in the office Monday through Friday.
Requirements
- Bachelor’s degree from an accredited, not-for-profit, in-person college or university.
- A track record of commitment to prior employers.
- Demonstrated ability to resolve customer inquiries in a timely manner and provide a high degree of customer service.
- Ability to meet deadlines by prioritizing workload and understanding business priorities.
- Excel proficiency, including manipulating and filtering data and developing basic formulas; pivot tables and V-lookups are specified.
- Excellent oral and written communication skills.
- Experience collaborating and communicating with internal business partners.
- Strong focus and attention to detail.
- Ability to be flexible and adapt to changing situations at a high-growth company, particularly during month-, quarter-, and year-end closing.
Nice To Haves
- At least one year of financial services industry experience, including consumer or commercial collections, accounts payable, billing, cash applications, or customer service in a corporate environment.
- Accounts receivable collections experience.
- Evidence of strong academic performance in college.
Responsibilities
- Improve accounts receivable performance using concise AR aging metrics.
- Identify and resolve customer issues related to slow or unpaid invoices through proactive communication with clients and the sales team.
- Promote customer satisfaction and retention through relationship building and professional, courteous communication; performance is measured by CSAT and NPS.
- Become proficient in the company’s A/R collections life cycle, with emphasis on root cause analysis and preventing AR aging, within three months.
- Coordinate and escalate slow-pay or non-pay accounts reaching 60-day thresholds with sales organizations and AR Management.
- Balance portfolio performance with occasional projects and ad hoc reporting requests.
Benefits
- Medical, vision, dental, and prescription drug coverage.
- Life, legal, and supplementary insurance.
- Virtual and in-person mental health counseling for individuals and families.
- Commuter and parking benefits.
- 401(k) retirement plan with matching contributions.
- Employee stock purchase plan.
- Paid time off.
- Tuition reimbursement.
- On-site fitness center and/or reimbursed fitness center membership costs, depending on location.
- Access to employee resource groups.
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks.
- Internal training and professional and academic growth opportunities.
- Generous compensation and performance-based incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
