Manager, Accounting Operations Business Support & Analytics

CarMax • Richmond, VA

20d • Onsite

About The Position

CarMax is seeking a highly skilled professional for its Accounting Operations Business Support & Analytics function at the CarMax Home Office in Richmond, Virginia. The role drives process optimization, business analysis, automation, and technology innovation across Accounting Operations and enterprise partnerships. It collaborates with cross-functional teams to design and implement scalable solutions using advanced analytics, artificial intelligence (AI), robotic process automation (RPA), and modern data technologies. The successful candidate combines analytical, technical, and problem-solving capabilities with accounting expertise to advance data-driven decision-making and business innovation.

The role is based at the CarMax Home Office in Richmond, Virginia, with associates working onsite four days per week. Applicants must be authorized to work in the United States on a full-time basis; sponsorship is not available for this position.

Requirements

• Strong analytical and problem-solving skills, including the ability to identify root causes and implement sustainable solutions.
• Ability to translate business requirements into analytical, automation, and technology solutions.
• Strong written and verbal communication skills, including the ability to explain complex technical concepts to technical and non-technical audiences.
• Passion for innovation, automation, process improvement, and emerging technologies.
• Ability to manage multiple priorities and execute effectively in a fast-paced environment.
• Experience collaborating with cross-functional stakeholders to achieve common business objectives.
• Knowledge of data management, process mapping, workflow design, and operational controls.
• Ability to independently lead workstreams and influence outcomes across teams and organizational levels.
• Curiosity and willingness to continuously learn new technologies, tools, and analytical techniques, particularly in AI and intelligent automation.
• Bachelor's degree preferred or equivalent experience.
• At least 5 years of accounting, finance, business operations, analytics, automation, or related experience, including knowledge of generally accepted accounting principles (GAAP).
• Advanced proficiency with Microsoft Office (Excel, Word, and PowerPoint).
• Data analytics experience and proficiency managing data with SQL.
• Currently authorized to work in the United States on a full-time basis; sponsorship is not available.

Nice To Haves

• At least 3 years of experience in business analytics, process improvement, data engineering, automation, or operational excellence.
• Demonstrated experience developing solutions using Alteryx, RPA, Python, Power Platform, or similar analytics platforms.
• Experience using artificial intelligence or machine learning technologies to improve business processes or decision-making.
• Tableau or Power BI experience.
• Experience working with cloud-based analytics platforms and modern data architectures.
• Experience building automated workflows, bots, predictive models, or intelligent process automation solutions.

Responsibilities

• Review, analyze, and optimize accounting operations processes, identifying opportunities for automation, efficiency gains, risk reduction, and improved controls.
• Design, develop, and support AI-enabled, RPA, and workflow automation solutions to improve operational effectiveness and associate productivity.
• Use tools such as Copilot, Claude, Alteryx, Python, SQL, Power Platform, and other analytics technologies to acquire, transform, automate, and analyze complex business data.
• Develop advanced analytics, dashboards, and reporting solutions that provide actionable insights to Accounting Operations leadership and business partners.
• Serve as a subject matter expert in process improvement, automation, data governance, and emerging technologies.
• Lead and participate in strategic projects focused on operational transformation, digital enablement, and continuous improvement.
• Partner with Accounting, Finance, Technology, Compliance, and other business teams to define requirements and deliver technology-driven solutions.
• Evaluate emerging AI, machine learning, and intelligent automation capabilities for opportunities that support business objectives.
• Document business processes, automation solutions, and technical requirements to support scalability, sustainability, and appropriate controls.
• Identify innovative approaches to improve customer experience, operational efficiency, and business outcomes.
• Perform root cause analyses and provide data-driven recommendations to address business challenges and improve performance.
• Support enterprise initiatives with analytical expertise, automation design, testing, implementation, and change adoption activities.

Benefits

• May be eligible for bonus and equity.
• Paid sick time for eligible full-time hourly or commission/incentive-eligible associates: up to 48 hours per year, accrued each pay period.
• Vacation time for eligible full-time hourly or commission/incentive-eligible associates: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service.
• Six paid scheduled holidays per year, with eight hours of pay for each, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager