Business Operations & Accounting Specialist
About The Position
RealFood, a hospitality strategy and design firm within the Troon family of brands, is hiring a Business Operations & Accounting Specialist for its Northeast Regional Office in Newton, Massachusetts. The position supports a close-knit local team as well as corporate teams, and involves interaction with employees, clients, prospects, and partners. The role combines billing and accounts receivable responsibilities with business operations, administrative support, and a liaison function between RealFood and Corporate Finance. This is an in-person position five days per week. The pay range is $70,000–$75,000, based on experience. The specialist supports accurate and timely financial processes, including internal billing, reporting, account reconciliation, collections support, client billing inquiries, financial records, monthly close, accounts payable coordination, forecasting, budgeting, expense reports, and special accounting projects. The role also assists company leadership with scheduling, research, administrative tasks, and implementation of company strategies and processes. Operational duties include supporting internal IT initiatives, maintaining office systems and supplies, assisting with events, and serving as the face of the Troon NERO/RFHSD office. The position requires strong organization, attention to detail, communication, client service, professionalism, initiative, and the ability to work independently and handle multiple deadlines. A bachelor’s degree or equivalent is required, with practical experience and education considered as an alternative. Accounting support experience is required.
Requirements
- Bachelor’s degree or equivalent; a combination of practical experience and education may be considered.
- Experience in an accounting support role is required.
- Fluent in spoken and written English, including comprehension.
- Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
- Commitment to supporting a team passionate about creating world-class hospitality experiences.
- Relationship-driven approach.
- Ability to take direction and absorb information quickly.
- Strong active listening and client service skills.
- Outstanding attention to detail.
- Positive team-building and motivational skills.
- Self-starter who can proactively solve problems, take initiative, and work independently.
- Excellent organizational and time-management skills.
- Comfort multitasking in a deadline-driven environment.
- Enjoyment and skill in interacting with a broad spectrum of people.
- Excellent verbal and written communication skills.
- High level of professionalism and presence.
Nice To Haves
- Hospitality front-of-house or back-of-house experience.
- Prior experience with billing, accounts receivable, or liaison work between departments and corporate accounting teams.
- Proficiency in Dynamics 365 or similar accounting software.
- Proficiency in Microsoft CE or a similar CRM platform.
- Proficiency with desktop publishing software such as Canva or InDesign.
Responsibilities
- Process internal billing, submit reports to Corporate Accounting, and reconcile internal and corporate records.
- Serve as the primary liaison between RealFood and Corporate Accounting to support timely, accurate, and consistent financial reporting.
- Monitor outstanding accounts, support collections, and respond to client billing inquiries.
- Prepare and maintain financial records, schedules, and reports for monthly close and compliance with corporate accounting standards.
- Coordinate with corporate teams on accounts payable workflows, invoice processing, and vendor inquiries as needed.
- Support quarterly forecasting and annual budgeting.
- Assist with special accounting projects and provide administrative support for financial operations.
- Prepare and submit expense reports for senior leadership according to company policy.
- Use Microsoft 365 to help keep the company organized.
- Schedule client and other meetings, events, and travel accommodations.
- Conduct research projects in support of company improvement.
- Provide general administrative assistance, including ordering team gifts and preparing for internal retreats or meetings.
- Support implementation of new RealFood strategies, policies, and processes.
- Support internal IT initiatives, such as setting up virtual meetings, training staff on new software, and maintaining technology supplies and equipment.
- Assist with and participate in networking events, trade shows, and other events where RealFood is represented.
- Help manage and maintain company systems, including internal SOPs, goals, commitments, and procedures.
- Answer phones, greet and assist guests, and prepare refreshments for the Troon NERO/RFHSD office.
- Monitor and replenish office necessities, including snacks, office supplies, and printer supplies.
- Maintain office aesthetics by liaising with the cleaning company, watering plants, and overseeing team cleaning.
- Handle less frequent administrative tasks, such as scheduling maintenance and ordering or replacing furniture and equipment.
Benefits
- Medical, dental, and vision coverage, subject to applicable plan terms and eligibility.
- 401(k) with employer match for employees age 19 and older, subject to applicable plan terms and eligibility.
- Paid time off and leaves of absence in accordance with applicable law and eligibility criteria.
