Business Operations & Accounting Specialist
About The Position
RealFood, a hospitality strategy and design firm within the Troon family of brands, is hiring a Business Operations & Accounting Specialist for its Northeast Regional Office in Newton, Massachusetts. The role is in person five days a week and supports local and corporate teams while interacting with employees, clients, prospects, and partners. It spans accounting, leadership support, and office operations, including managing billing and accounts receivable and serving as a liaison between RealFood and Corporate Finance to support accurate, timely financial processes and effective communication. The pay range is $70,000–$75,000, based on experience (BOE). The position provides accounting support through internal billing, reporting and reconciliation, accounts receivable and collections support, financial records and reports for monthly close, accounts payable coordination, budgeting and forecasting, expense reporting, and special projects. It also supports company leadership with scheduling, research, administrative tasks, and implementation of strategies and processes. Operational duties include assisting with internal technology initiatives and events, maintaining company systems and office supplies, welcoming office visitors, and helping ensure the office is well maintained.
Requirements
- Commitment to supporting a team passionate about crafting world-class hospitality experiences.
- Relationship-driven approach.
- Ability to take direction and absorb information quickly.
- Strong active listening and client service skills.
- Outstanding attention to detail.
- Positive team-building and motivational skills.
- Self-starter who can proactively problem-solve, take initiative, and work independently.
- Excellent organizational and time-management skills.
- Comfort multitasking in a deadline-driven environment.
- Ability to interact effectively with a broad spectrum of people.
- Excellent verbal and written communication skills.
- High level of professionalism, communication, and presence.
- Bachelor’s degree or equivalent; a combination of practical experience and education may be considered as an alternative.
- Experience in an accounting support role is required.
- Fluency in spoken and written English and comprehension of English.
- Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Nice To Haves
- Hospitality front-of-house or back-of-house experience.
- Prior experience with billing, accounts receivable, or liaison work between departments and corporate accounting teams.
- Proficiency in Dynamics 365 or similar accounting software and Microsoft CE or a similar CRM platform.
- Proficiency with desktop publishing software such as Canva or InDesign.
Responsibilities
- Process internal billing, submit reports to Corporate Accounting, and reconcile internal and corporate records.
- Serve as the primary liaison between RealFood and Corporate Accounting for timely, accurate, and consistent financial reporting.
- Monitor outstanding accounts, support collections, and respond to client billing inquiries.
- Prepare and maintain financial records, schedules, and reports for monthly close and compliance with corporate accounting standards.
- Coordinate with corporate teams on accounts payable workflows, invoice processing, and vendor inquiries as needed.
- Support quarterly forecasting and annual budgeting.
- Support special accounting projects and provide administrative assistance to strengthen financial operations.
- Prepare and submit expense reports for senior leadership in accordance with company policy.
- Use Microsoft 365 to help keep the company organized.
- Schedule client and other meetings, events, and travel accommodations.
- Conduct research projects in support of company improvement.
- Provide general administrative support, including ordering team gifts and preparing for internal retreats and meetings.
- Support implementation of new RealFood strategies, policies, and processes.
- Support internal IT initiatives, including setting up virtual meetings, training the team on new software, and maintaining technology supplies and equipment.
- Assist with and participate in networking events, trade shows, and other events where RealFood has a presence.
- Support management and upkeep of company systems, including internal SOPs, goals, commitments, and procedures.
- Act as the face of the Troon NERO/RFHSD office by answering phones, greeting and assisting guests, and ordering or preparing refreshments.
- Monitor office necessities and maintain stock levels, including snacks, office supplies, and printer supplies.
- Maintain the office aesthetic, including liaising with the cleaning company, watering plants, and overseeing team cleaning.
- Support less frequent administrative tasks, such as scheduling maintenance and ordering or replacing furniture or equipment.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with employer match, for employees age 19 and older.
- Paid time off (PTO) and leaves of absence, subject to applicable law and eligibility criteria.
