Manager, Accounting Operations Business Support & Analytics

CarMax • Richmond, VA

21d • $104,200 - $166,700 • Onsite

About The Position

CarMax is seeking a professional to support its Accounting Operations Business Support & Analytics function at the CarMax Home Office in Richmond, Virginia. The role drives process optimization, business analysis, automation, and technology innovation across Accounting Operations and enterprise partnerships. It collaborates with cross-functional teams to design and implement scalable solutions using advanced analytics, artificial intelligence (AI), robotic process automation (RPA), and modern data technologies. The position combines analytical, technical, problem-solving, and accounting capabilities to transform the business through innovation and data-driven decision making.

The role is based at the CarMax Home Office in Richmond, VA, with associates working onsite four days per week.

Requirements

• Strong analytical and problem-solving skills, including the ability to identify root causes and implement sustainable solutions.
• Ability to translate business requirements into analytical, automation, and technology solutions.
• Strong written and verbal communication skills, including the ability to explain complex technical concepts to technical and non-technical audiences.
• Passion for innovation, automation, process improvement, and emerging technologies.
• Ability to manage multiple priorities and execute effectively in a fast-paced environment.
• Experience collaborating with cross-functional stakeholders to achieve common business objectives.
• Knowledge of data management, process mapping, workflow design, and operational controls.
• Ability to independently lead workstreams and influence outcomes across teams and organizational levels.
• Curiosity and willingness to continually learn technologies, tools, and analytical techniques, particularly in AI and intelligent automation.
• Bachelor's degree or equivalent experience; a bachelor's degree is preferred.
• At least 5 years of accounting, finance, business operations, analytics, automation, or related experience, including knowledge of GAAP.
• Advanced proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Data analytics experience and proficiency managing data with SQL.
• Currently authorized to work in the United States on a full-time basis; sponsorship is not available for this role.

Nice To Haves

• At least 3 years of experience in business analytics, process improvement, data engineering, automation, or operational excellence.
• Experience developing solutions using Alteryx, RPA, Python, Power Platform, or similar analytics platforms.
• Experience using AI or machine learning technologies to improve business processes or decision-making.
• Tableau or Power BI experience.
• Experience working with cloud-based analytics platforms and modern data architectures.
• Experience building automated workflows, bots, predictive models, or intelligent process automation solutions.

Responsibilities

• Review, analyze, and optimize accounting operations processes to identify opportunities for automation, efficiency gains, risk reduction, and improved controls.
• Design, develop, and support AI-enabled, RPA, and workflow automation solutions to improve operational effectiveness and associate productivity.
• Use Copilot, Claude, Alteryx, Python, SQL, Power Platform, and other analytics technologies to acquire, transform, automate, and analyze complex business data.
• Develop advanced analytics, dashboards, and reporting solutions that provide actionable insights to Accounting Operations leadership and business partners.
• Serve as a subject matter expert in process improvement, automation, data governance, and emerging technologies.
• Lead and participate in strategic projects focused on operational transformation, digital enablement, and continuous improvement.
• Partner with Accounting, Finance, Technology, Compliance, and other business teams to define requirements and deliver technology-driven solutions.
• Evaluate emerging AI, machine learning, and intelligent automation capabilities for opportunities that support business objectives.
• Document business processes, automation solutions, and technical requirements to ensure scalability, sustainability, and appropriate controls.
• Identify innovative approaches that improve customer experience, operational efficiency, and business outcomes.
• Perform root cause analyses and provide data-driven recommendations to address business challenges and improve performance.
• Support enterprise initiatives with analytical expertise, automation design, testing, implementation, and change adoption.

Benefits

• Eligible associates can accrue up to 48 hours of sick time per year.
• Eligible associates can receive 80 to 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
• Full-time hourly or commission/incentive-eligible associates receive 8 hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
• Eligible associates who work on a scheduled holiday due to business need may receive Holiday Premium Pay.
• Full-time salaried associates receive paid time away with no specified limit for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• May be eligible for a bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager