Manager 2, Small & Medium Business Direct Sales - Outside Sales
About The Position
Responsible for managing and monitoring sales of integrated communications to small-to-medium business customers, maximizing sales revenue and meeting company objectives. The role manages sales professionals, ensures appropriate staffing and training, develops financial and operational objectives, and aligns operational plans with business goals. It contributes to functional strategy and typically manages one or more groups of professional employees. The manager supports direct sales results by deploying sales programs and sharing best practices and process improvements. The role oversees the selection, training, development, appraisal, and motivation of Account Executives; plans sales promotions and incentives; and ensures the team meets sales, quality, and performance standards. It monitors employee performance, addresses personnel matters in accordance with company policy, maintains sales records, and forecasts revenue and unit metrics. The manager also designs territory team structures, coordinates with internal teams, coaches representatives, and ensures compliance with training requirements. The position requires regular, consistent, and punctual attendance and the ability to work nights and weekends, variable schedules, and overtime as necessary. Other duties and responsibilities may be assigned.
Requirements
- 7–10 years of relevant work experience.
- Excellent written and oral communication, interpersonal, planning, and organizing skills.
- Ability to manage, coach, develop, appraise, and motivate sales professionals.
- Ability to analyze sales and performance data and produce accurate revenue and unit forecasts.
- Ability to work nights and weekends, variable schedules, and overtime as necessary.
- Consistent, regular, and punctual attendance.
Nice To Haves
- Bachelor’s degree; applicants with a combination of coursework and experience or extensive related professional experience may also be considered.
Responsibilities
- Manage and monitor sales to small-to-medium business customers to maximize revenue and meet corporate objectives.
- Deploy direct sales programs and identify best practices and process improvements to share across the company.
- Maintain expertise in company products and services to manage the team’s sales efforts effectively.
- Ensure qualified Account Executives through selection, training, development, appraisal, and motivation.
- Develop, plan, and coordinate sales promotions and incentives.
- Ensure the team and individuals achieve sales, quality, and performance goals and standards.
- Monitor employee performance, counsel and advise employees, and address personnel or performance issues in accordance with company policy.
- Prepare, analyze, and maintain individual and group sales and performance records.
- Forecast annual, quarterly, and monthly revenue and unit metrics using data processing and analysis.
- Design, implement, and manage the overall territory team structure.
- Coordinate with internal teams and groups to support effectiveness and efficiency.
- Develop and implement best practices that improve performance and success, modeling company principles and values.
- Coach, develop, appraise, and motivate sales representatives to meet or exceed assigned objectives.
- Educate sales professionals in sales-planning tactics and ensure compliance with organizational training requirements.
- Exercise independent judgment and discretion in matters of significance.
- Maintain regular, consistent, and punctual attendance; work nights, weekends, variable schedules, and overtime as necessary.
- Perform other duties and responsibilities as assigned.
- Support a customer-first experience, teamwork, results and growth, inclusion, and the company’s Net Promoter System.
Benefits
- Commission opportunity for most sales positions, with potential for significant upside above targeted earnings for employees who exceed sales targets.
- Benefits are available to eligible employees; details are provided in the company’s compensation and benefits summary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
