Manager 2, Small & Medium Business Direct Sales - Outside Sales
About The Position
Responsible for managing and monitoring direct sales of integrated communications products and services to small- and medium-sized business customers to maximize revenue and meet corporate objectives. The role ensures appropriate sales-team staffing and training readiness, develops financial and operational objectives, aligns operational plans with business objectives, and contributes to functional strategy. It typically manages one or more groups of professional employees. The manager oversees sales programs and team performance, maintains product and service expertise, and ensures the selection, training, development, appraisal, and motivation of qualified Account Executives. The role also coordinates promotions and incentives, manages territory-team structure, monitors individual and group results, and develops forecasts and best practices. It calls for consistent independent judgment and discretion, regular and punctual attendance, and availability for nights, weekends, variable schedules, and overtime as necessary.
Requirements
- 7–10 years of relevant work experience.
- Bachelor's degree preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
- Business, customer experience (CX), and people management skills.
- Excellent written and oral communication, interpersonal, planning, and organizing skills.
- Ability to work nights and weekends, variable schedules, and overtime as necessary.
- Regular, consistent, and punctual attendance.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Support sales results in direct sales channels by deploying sales programs and identifying best practices and process improvements to share across the Company.
- Maintain expertise in Company products and services to manage sales services for small- and medium-sized business customers.
- Ensure competence and continuity among small- and medium-sized business Account Executives through selection, training, development, appraisal, and motivation.
- Develop, plan, and coordinate sales promotions and incentives to meet business goals and ensure team and individual achievement of sales and quality goals and standards.
- Monitor employee performance; counsel and advise employees; and address personnel and performance issues in accordance with Company policy.
- Prepare, analyze, and maintain individual and group sales and performance records relative to business goals and objectives.
- Forecast annual, quarterly, and monthly revenue and unit metrics using data processing and analysis.
- Design, implement, and manage territory team structure, coordinating with internal teams and groups to support effectiveness and efficiency.
- Develop and implement best practices that improve performance and success, leading by example and modeling the Company Credo, Touchstones, and Promise.
- Coach, develop, appraise, and motivate sales representatives to achieve and exceed objectives.
- Educate sales professionals in sales-planning tactics and ensure compliance with organizational training requirements.
- Exercise independent judgment and discretion in significant matters.
- Maintain regular, consistent, and punctual attendance and work nights, weekends, variable schedules, and overtime as necessary.
- Perform other duties and responsibilities as assigned.
- Understand and apply the Company's Operating Principles.
- Put customers first and support seamless digital customer experiences.
- Learn, use, and advocate for Company technology, products, services, and digital tools.
- Work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act responsibly toward colleagues, customers, investors, and communities.
Benefits
- Comcast provides benefits to eligible employees, with options and tools intended to support employees physically, financially, and emotionally.
- Most sales positions are eligible for commission under the applicable plan; sales compensation may provide significant upside for employees who exceed targets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
