Management and Program Analyst

Deputy Assistant Secretary for Office of Resolution Management•Phoenix, AZ

18d•Hybrid

About The Position

The incumbent serves in the Department of Veterans Affairs’ Office of Resolution Management (ORM), which handles EEO counseling and investigates and processes discrimination complaints VA-wide. Under the Executive Director, the Management and Program Analyst manages ORM’s technical operations, including program activities, strategic planning, performance monitoring, initiative development, and systems requirements. The analyst presents recommendations and alternative courses of action to obtain concurrence on decisions affecting ORM. The position involves reviewing and consolidating analytical and evaluative work that helps determine the direction and scope of ORM program operations and affects the quality and consistency of services. The analyst prepares and analyzes program data for review by ORM’s Executive Director and other stakeholders, interprets directives and policy instructions for their operational impact, and conducts organizational reviews and evaluations to promote effectiveness, efficiency, and continuous improvement. The role also prepares written communications, coordinates projects and work efforts, advises colleagues and stakeholders, and monitors program progress and potential problems. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Compressed or flexible scheduling and telework are available. This is not a virtual position. Return-to-office mandates require in-person work unless an exemption is approved. The work is primarily sedentary, although some slight physical effort may be required.

Requirements

One year of specialized experience equivalent to at least the GS-13 grade level in the normal line of progression for the occupation.
For current Federal employees who held a GS grade in the past 52 weeks, one year of time-in-grade at GS-13 is required for the GS-14 position.
Must be a U.S. citizen.
Must complete the application, questionnaire, and required online assessment.
Selective Service registration is required for males born after December 31, 1959.
May be required to serve a probationary or trial period and must undergo a background/security investigation.
Resume must include job titles, employer names, hours worked per week, employment dates, duties and responsibilities, and Federal grades where applicable.
Specialized experience examples include identifying operational inefficiencies and their impact on service quality, submitting program data for leadership or stakeholder review, coordinating projects to meet deadlines, and providing analytical support for responses to other Federal agencies regarding VA-wide operations.

Responsibilities

Consolidate and review analytical and evaluative activities that determine the direction and scope of ORM program operations and affect service quality and consistency.
Prepare, compile, review, analyze, and submit program data for the Executive Director and other stakeholders.
Evaluate and interpret directives and policy instructions to determine their impact on ORM operations.
Conduct organizational reviews and evaluations, and initiate actions to maintain effectiveness and efficiency and improve program outcomes.
Prepare memoranda, letters, responses to stakeholder inquiries, and other written communications.
Communicate complex information; coordinate and advise on work efforts and projects; and coordinate with subordinates and peers to meet deadlines and internal and external requirements.
Monitor program accomplishments and progress, identifying actual or potential problem areas, trends, significant accomplishments, merit or deficiency situations, and areas of imbalance.
Present recommendations and alternative courses of action to gain concurrence on decisions affecting ORM.