Management and Program Analyst

Customs and Border Protection•Washington, DC

3d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Facilities and Asset Management (OFAM), Organizational Resources and Support Division, Human Capital Management Branch, Workforce Planning and Support Section. It is located in Washington, D.C., or Indianapolis, Indiana. The section maintains OFAM position management and recruitment through its Table of Organization and works with CBP’s Office of Human Resources Management to provide guidance on classification and position management, workforce planning, staffing and recruitment, pay and benefits, and employee records maintenance. The position starts at the GS-11 or GS-12 level, with promotion potential to GS-13. The stated starting salary is $74,678 at GS-11, Step 1, and the listed maximum for GS-12, Step 10, is $116,362; the promotion-potential salary is listed as $138,370 at GS-13, Step 10.

Requirements

U.S. citizenship.
Males born after December 31, 1959, must be registered with Selective Service.
Applicants not currently employed by CBP must generally have physically resided in the United States or its protectorates for at least three of the last five years; certain exceptions may be considered.
Pass applicable pre-employment processes, including a background investigation; drug testing may apply under the DHS Drug-Free Workplace Plan.
Meet the qualifications for the selected grade. For GS-11, applicants need one year of specialized experience equivalent to the next lower grade, including experience coordinating recruitment or staffing information; assisting with workforce metrics, staffing reports, hiring updates, or trend summaries; maintaining workforce-data tracking tools or systems; or supporting workforce-planning or process-improvement work.
For GS-11, qualifying education may substitute for experience: a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or an LL.M. degree. A combination of qualifying education and experience may also be used.
For GS-12, applicants need one year of specialized experience equivalent to the next lower grade, including coordinating recruitment requirements and documentation; preparing workforce metrics, reports, analyses, projections, briefings, or summaries; maintaining and analyzing workforce data; or participating in workforce-planning or process-improvement work and recommending improvements. There is no education substitution for GS-12.
Meet applicable time-in-grade requirements by 11/09/2026; current federal employees must have served 52 weeks at the next lower grade or equivalent grade band.
The resume must explicitly demonstrate how the applicant meets the experience requirement. Resumes are limited to two pages.
All pre-employment processes are conducted in English.
New federal employees must serve a one-year probationary period; current or former federal employees may also be required to serve or complete a probationary period.
Applicants who are or were within the last five years political appointees in specified Executive Branch appointment categories must disclose that information to Human Resources.

Responsibilities

Provide workforce-planning and staffing-level analysis services for assigned OFAM organizations.
Advise managers on process improvement, workforce planning, staffing levels, attrition trends, hiring progress, salary funding, and background-investigation status.
Serve as a liaison between OFAM managers, supervisors, and human-resources staff on recruitment coordination matters.
Coordinate recruitment requirements, hiring priorities, special hiring information, and required recruitment documentation with hiring managers and human-resources staff.
Work with workforce-planning staff, managers, and human-resources partners to identify projects and improvements that increase workforce-planning efficiency, effectiveness, and productivity.