Management and Program Analyst

Internal Revenue Service • Fresno, CA

2d

About The Position

This position is within the Taxpayer Services - JOC, Planning and Analysis, Reports Development business unit of the IRS. The role involves conducting complex analysis of internal and external initiatives affecting Taxpayer Services and operational continuity, identifying areas for improvement, and providing technical guidance. The analyst will recommend procedural changes, prepare resource requirements, and serve as a liaison between various departments and external stakeholders. Responsibilities include validating reported information, resolving conflicts, coordinating project impacts, and directing training initiatives.

Requirements

• Federal experience is not required.
• Experience may have been gained in the public sector, private sector or through Volunteer Service.
• One year of experience refers to full-time work; part-time work is considered on a prorated basis.
• Indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.
• Must meet requirements by the closing date of this announcement.
• SPECIALIZED EXPERIENCE: One year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal Service.
• Specialized experience must include: developing and managing performance metrics, tracking mechanisms, and reporting systems to evaluate the effectiveness of programs, and leveraging reporting tools and data visualization platforms to present complex information clearly and effectively.
• Communicating effectively with data governance bodies, Information Technology, and key stakeholders to ensure data integrity, accuracy, and compliance with Service-wide standards and developing briefings and talking points for executives based on data from multiple report and data sources.
• Applying a range of laws, policies, and regulations to recommend improvements to program operations (i.e. data analysis, position analysis, technology) to support operations and external stakeholders including TIGTA.
• Providing technical guidance to staff, reviewing and integrating training initiatives across offices, branches, and sections.
• Developing comprehensive action plans and schedules for short and long-range project implementation, ensuring alignment with Service goals, priorities, and policies.
• Coordinating project objectives and recommendations with key line and/or staff functions of the Service by evaluating progress against milestones, adjusting strategies, formulating corrective actions to mitigate risk, allocating project resources and recommending resource realignment to address emerging priorities.
• TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate.
• TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for.

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Conducts complex analysis of internal and external initiatives affecting Taxpayer Services and operational continuity, and alerts leadership to adverse or disruptive factors.
• Identifies areas requiring emphasis and recommends improvements to enhance overall efficiency and effectiveness of program operations (i.e. data analysis, position analysis, technology).
• Provides technical guidance to staff as needed.
• Recommends procedural changes to ensure business continuity and operational stability.
• Prepares resource requirement recommendations to accomplish program goals and manage ongoing projects.
• Negotiates with managers across various Service components to obtain necessary resources and organizational support.
• Serves as a liaison between assigned program area, other areas within Taxpayer Services, Headquarters, offices, and other Business Operating Divisions (BODs).
• Coordinates input and feedback from internal and external stakeholders, including subject matter experts and front-line staff.
• Validates reported information and appropriately elevate work stoppages and other issues requiring leadership intervention (i.e. organization structure, work process, procedure changes).
• Resolves relationship conflicts that impede progress and ensure all parties work effectively toward timely project completion.
• Coordinates the impact of project or program implementation with employees and managers in affected areas throughout the Service, as well as with individuals and organizations outside the Service.
• Plans, coordinates, and establishes operating methods and procedures to accomplish project objectives.
• Directs, as needed, the development and implementation of employee training related to these efforts.
• Reviews and integrates training initiatives across offices, branches, and sections in a cross-functional manner within Taxpayer Services and other BODs.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed