Management and Program Analyst

Internal Revenue Service•Fresno, CA

18d

About The Position

This position is in Taxpayer Services, Non Service Center Business Technology Operations, Program Evaluation & Improvement. The analyst directs, plans, and coordinates complex analyses of planned or proposed programs, projects, and processes, considering customer impact, effects on other programs and procedures, staffing, training and support needs, risks, costs, and available alternatives. The role conducts operational reviews, evaluates the effectiveness of complex program operations that affect multiple IRS locations or organizations, and develops related guidelines. The analyst may lead or coordinate lower-graded employees and may serve as a senior analyst who provides guidance to lower-grade specialists. The position participates in formal or informal studies independently or at management’s direction; develops projects and proposals; and recommends priorities, scope, timing, and techniques for management consideration. It also reviews the operational or systems impact of new or proposed legislation and prepares guidelines, instructions, and other documents to implement initiatives and recommend effective operations consistent with applicable policies and objectives. The standard position description is PD93024. The announcement lists a GS-13 specialized-experience requirement: one year equivalent to GS-12, including experience with analytical and evaluative methods, management and organizational principles, project management, oral communication and briefings, and written products such as project papers, staff reports, manuals, directives, taxpayer correspondence, and web content in plain language. Applicants must also meet applicable time-after-competitive-appointment and time-in-grade requirements. Federal experience is not required; qualifying experience may come from public-sector, private-sector, or volunteer service. A government-issued charge card is required for business-related travel. The announcement describes the position as a federal career opportunity and notes that the selected location will be the official post of duty.

Requirements

For GS-13, one year of specialized experience equivalent to GS-12 in the federal service.
Experience using a wide range of qualitative and quantitative analytical and evaluative methods and techniques.
Experience applying management and organizational principles to programs, projects, and studies concerning operational efficiency and effectiveness and ways to improve them.
Experience with project management and organizational practices to evaluate complex projects and studies and identify problem areas, trends, deficiencies, or other factors affecting operations.
Experience using oral communication techniques to present findings, deliver briefings, support understanding and acceptance of findings and recommendations, and negotiate solutions to disputed recommendations.
Experience using written communication techniques to prepare project papers, staff reports, manuals, directives, taxpayer correspondence, and web content in plain language.
Meet the applicable time-after-competitive-appointment requirement: at least 90 days of federal civilian service since the latest qualifying non-temporary competitive appointment, by the announcement’s closing or applicable cut-off date.
Meet applicable time-in-grade requirements; for positions above GS-05, one year (52 weeks) at the next lower grade is required.
Obtain and use a government-issued charge card for business-related travel.
If relying on foreign education, provide evidence that credentials are equivalent to U.S. education.

Responsibilities

Direct, plan, and coordinate complex analyses of planned or proposed programs, projects, and processes, considering customer impacts, operational changes, staffing and training needs, risks, costs, and alternatives.
Conduct operational reviews and evaluate the effectiveness of complex program operations affecting multiple IRS locations or organizations.
Develop guidelines related to operational reviews and program evaluations.
Lead or coordinate lower-graded employees in reviews and evaluations, as needed.
Provide guidance and assistance to lower-grade specialists as a senior analyst, as needed.
Participate in formal or informal studies independently or at management’s direction.
Formulate projects and proposals and recommend priorities, scope, timing, and techniques for management consideration and decision.
Review and assess the impact of new or proposed legislation on operations or systems.
Prepare guidelines, instructions, and other documents to introduce initiatives and recommend effective operations consistent with policies and objectives.