Management and Program Analyst

Citizenship and Immigration Services•Camp Springs, MD

23d

About The Position

The Management and Program Analyst develops new or recommends changes to existing issuances and directives to improve the efficiency and effectiveness of the program office. The role coordinates inter-agency projects and tasks that advance USCIS programs and develops and evaluates programs, recommending actions to meet objectives and improve operations. The analyst creates plans and manages activities to evaluate Employment Eligibility programs, assessing efficiency, effectiveness, key metrics, and value delivered to stakeholders. The position supports cross-organization work involving E-Verify, E-Verify+, and Form I-9 by consulting internal customers, defining requirements, delivering work products, and ensuring that results meet expectations. The analyst communicates effectively in writing and orally, interprets data, exercises independent judgment, and works independently in a fast-paced environment while adjusting priorities and meeting tight deadlines on high-visibility projects. The announcement describes full-performance responsibilities; developmental-grade work is narrower in scope, less independent, and less complex. The position is advertised at GS-12 and GS-13. Applicants must meet the stated specialized-experience requirements for the grade sought; no educational substitution is available. Conditions include U.S. citizenship or national status, a background investigation, drug screening, and applicable residency and time-in-grade requirements. A one-year probationary period may be required. The position is not considered essential for reporting when a facility is otherwise closed. DHS describes a federal employee benefits package; eligibility depends on position type and other factors.

Requirements

U.S. Citizen or U.S. National.
Successfully pass a background investigation, including financial disclosure.
Pass a drug screening; the position may be subject to random drug testing.
Males born after 12/31/1959 must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the stated residency requirement: for three of the last five years immediately before applying, have resided in the United States, worked overseas for the U.S. Government in a Federal or Military capacity, or been a dependent of a U.S. Federal or Military employee serving overseas.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band; time-in-grade must be met by the stated deadline.
GS-12: One year of specialized experience equivalent to at least GS-11, including the majority of conducting studies and analyzing findings, making recommendations on program operations, presenting findings to upper-level management, researching improved business practices, and providing technical assistance and management support.
GS-13: One year of specialized experience equivalent to at least GS-12, including the majority of establishing action plans for short- and long-term goals, participating in performance-measurement studies and recommending operational improvements, participating in projects and studies with varied stakeholders, and managing initiatives and leading project teams.
Submit a resume of no more than two pages and provide the specified work-history details and documentation by the application deadline.
Applicants may be required to serve a one-year probationary period.

Responsibilities

Coordinate inter-agency projects and tasks that advance USCIS programs.
Develop and evaluate programs and recommend actions to achieve program objectives and improvements.
Create plans and manage activities to evaluate Employment Eligibility programs for effectiveness, efficiency, key metrics, and stakeholder value.
Communicate orally and in writing, interpret data, and apply original thought to Employment Eligibility program activities.
Work independently in a dynamic, fast-paced environment, adjusting priorities and accommodating tight deadlines on high-visibility projects.
Facilitate cross-organization work related to E-Verify, E-Verify+, and Form I-9 by consulting internal customers, scoping requirements, delivering work products, and ensuring work meets expectations.
At GS-12, conduct studies, analyze findings, recommend changes to program operations, present findings to upper-level management, research business practices, and provide technical assistance to management.
At GS-13, establish and carry out action plans, participate in performance-measurement studies, develop and execute projects involving internal and external stakeholders, and manage initiatives and project teams.