Management and Program Analyst

Citizenship and Immigration Services•San Francisco, CA

23d

About The Position

The Management and Program Analyst develops and implements solutions to improve immigration benefit adjudication, administrative processes, and related areas using quantitative and qualitative methods. The position applies process improvement methodologies, supports quality management training, reviews production activities and capabilities, and uses process indicators to improve organizational performance. The role requires knowledge of USCIS administrative laws, policies, regulations, and precedents related to immigration and citizenship benefit requests and associated clerical processes.

Requirements

Be a U.S. Citizen or U.S. National.
Successfully pass a background investigation, including financial disclosure, and pass drug screening.
Male applicants born after December 31, 1959, must be registered with the Selective Service.
Applicants not currently employed by USCIS must meet the residency requirement: for three of the five years immediately before applying, have resided in the United States, worked overseas for the U.S. Government in a Federal or Military capacity, or been a dependent of an overseas U.S. Federal or Military employee.
Meet the selective placement factor by having documented experience with Lean, Six Sigma or Lean Six Sigma, Total Quality Management (TQM), Business Process Management (BPM), Kaizen, Plan-Do-Study-Act (PDSA), ISO 9001, Business Process Re-engineering (BPR), Define, Measure, Analyze, Improve and Control (DMAIC), or another process improvement certification.
For GS-13, have one year of specialized experience equivalent to at least GS-12 that includes performing the majority of the listed quality improvement, trend documentation, program analysis, policy/procedure, and reporting duties.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in Federal service to meet the time-in-grade requirement.
Provide a resume of no more than two pages documenting relevant experience and required work-history details.

Responsibilities

Examine immigration benefit adjudication and administrative processes and improve their efficiency and effectiveness using process improvement methodologies.
Consult with component training officials on quality management topics to develop and deliver new or improved training courses.
Review production activities and capabilities, including clerical functions, adjudication, and contract quality requirements.
Interpret quantitative and qualitative process indicators to improve organizational performance.
Prepare and maintain files documenting patterns or trends to provide feedback to supervisors or identify training needs.
Plan and implement quality improvement projects, developing, documenting, and implementing solutions.
Analyze program needs, recommend policies, and formulate procedures for local offices and managers.
Prepare reports on quality assurance activities for appropriate offices.