Management and Program Analyst

Internal Revenue Service • Fresno, CA

16d

About The Position

The Management and Program Analyst works in Taxpayer Services Operation Support and Business Technology Operations. The role leads and coordinates analytical studies and projects involving multiple functional areas and organizational components, and advises leadership on significant program issues. It evaluates Taxpayer Services programs, policies, operational practices, plans, proposals, and data to assess effectiveness, performance, efficiency, service delivery, and alignment with Service goals. The analyst develops recommendations and corrective strategies to improve program performance, operational stability, business continuity, and consistency in applying policies and procedures. The position also manages multiple complex projects and initiatives, establishing methods, plans, schedules, and implementation strategies aligned with Service priorities, and monitors progress and outcomes.

Requirements

• One year of specialized experience equivalent in difficulty and responsibility to the GS-12 level, including analyzing program or project operations, processes, or data to identify issues, trends, deficiencies, or improvement opportunities.
• Apply analytical and evaluative methods to assess program, project, or organizational issues and develop recommendations or solutions.
• Plan, coordinate, or support implementation of program, project, or organizational initiatives.
• Evaluate performance, operational impacts, or organizational readiness to determine effectiveness and support objectives.
• Coordinate with management, subject matter experts, and stakeholders to resolve issues and support objectives.
• Prepare and present reports, briefings, or analytical summaries communicating findings, recommendations, status, or operational impacts.
• Meet applicable time-in-grade requirements; for positions above GS-05, one year (52 weeks) at the next lower grade level is required.
• Current civilian employees subject to the time-after-competitive-appointment requirement must have completed at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment by the applicable deadline.
• Obtain and use a Government-issued charge card for business-related travel.
• Complete any applicable probationary period.

Responsibilities

• Lead and coordinate analytical studies and projects involving multiple functional areas and organizational components.
• Develop and implement analytical frameworks and evaluation methodologies for assessing program effectiveness, operational efficiency, and service delivery across Taxpayer Services.
• Advise leadership on high-visibility program issues and provide recommendations that inform strategic planning, resource allocation, and program direction.
• Analyze and evaluate Taxpayer Services programs, policies, and operational practices.
• Conduct complex analytical studies to assess program performance, identify systemic issues, and determine operational impacts across affected organizations.
• Develop recommendations and corrective strategies to improve program performance, operational stability, and business continuity.
• Analyze and evaluate the development, interpretation, and implementation of Taxpayer Services policies, procedures, and program strategies.
• Evaluate program plans, proposals, and operational data for effectiveness and alignment with Service goals and priorities.
• Recommend new or revised policies, procedures, and operational guidance to improve efficiency, strengthen performance, and support consistent application.
• Perform project management and program analysis for multiple complex projects and initiatives supporting Taxpayer Services strategic objectives.
• Plan, coordinate, and establish operating methods and procedures to accomplish project objectives.
• Develop short- and long-range project plans, schedules, and implementation strategies aligned with Service priorities and Taxpayer Services policies.
• Monitor project progress and evaluate outcomes to determine whether initiatives achieve intended results.

Benefits

• Federal employee benefits package; specific eligibility depends on position type.
• Alternative work schedules and staggered work hours may be available.
• Cost-of-Living Allowance applies in Puerto Rico.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed