Management and Program Analyst

Customs and Border Protection•Champlain, NY

3d•Onsite

About The Position

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Field Operations, Buffalo Field Office, in Champlain, New York. Additional selections may be made for other organizational divisions or units within the listed duty locations. The employee serves as an analyst and/or program advisor to management, participates in projects, and recommends program improvements. The role uses qualitative and quantitative methods to assess programs and processes; supports policy development, evaluation, and improvement; prepares briefings, presentations, and conferences to inform decision-making; represents organizational interests in mission-support matters; and assists with human resources policy development. The position also performs confidential work for management policy decisions and serves as a contact for labor and employee relations, including negotiations and agreements. The position is offered at GS-11 or GS-12. The stated salary range is $74,678 to $116,362, corresponding to GS-11, Step 1 through GS-12, Step 10; locality or special pay rates may apply. Applicants must meet the applicable experience, education, and time-in-grade requirements. The position is not covered by a bargaining unit. Federal employment conditions include U.S. citizenship, applicable Selective Service registration, a U.S. residency requirement for applicants not currently employed by CBP, pre-employment screening and background investigation, and compliance with federal ethics rules. New federal employees generally serve a one-year probationary period.

Requirements

U.S. citizenship.
Males born after December 31, 1959, must be registered with Selective Service.
Applicants not currently employed by CBP must have physically resided in the United States or its protectorates for at least three of the last five years, subject to the stated waiver conditions.
All pre-employment processes are conducted in English.
Applicants may be required to pass a background investigation and are subject to CBP drug-testing procedures.
Must meet the applicable qualifications and time-in-grade requirements by November 6, 2026; current federal employees must have served 52 weeks at the next lower grade or equivalent grade band.
GS-11: One year of specialized experience equivalent to the next lower grade, such as assisting with studies and policy development, analyzing the impact of laws and directives, supporting data-tracking systems, participating in labor and employee relations activities, and supporting organizational changes. A Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or an LL.M. may substitute for the GS-11 experience requirement. A permitted combination of post-high-school education and experience may also qualify.
GS-12: One year of specialized experience equivalent to the next lower grade, such as providing technical assistance and analyzing problems, interpreting regulations and implementing information systems, developing briefings and presentations, supporting labor and employee relations matters, and reviewing agreements and organizational documents.
Resume must explicitly show how the applicant meets the applicable specialized-experience requirement.
Must comply with applicable Executive Branch and CBP ethics rules, including obtaining approval for outside employment or business activity when required.
Current or former political appointees within the last five years must disclose that status to the Human Resources Office.

Responsibilities

Advise management using qualitative and quantitative methods to assess programs and processes.
Support policy development, policy evaluation, and policy improvements to achieve organizational goals.
Plan and prepare briefings, presentations, and conferences to provide accurate information for decision-making.
Represent organizational interests in mission-support issues.
Assist with human resources policy development.
Perform confidential work related to management policy decisions.
Serve as a contact for labor and employee relations, including negotiations and agreements.
For GS-11-level work, assist with studies and policy development, analyze the impact of new laws and agency directives, support data-tracking systems, and assist with labor relations activities and organizational changes.
For GS-12-level work, provide technical assistance to management, coordinate with support staff, analyze problems using planning methods, interpret and apply regulations, implement information systems, review submissions for accuracy and compliance, develop and deliver briefings, support labor relations matters, and review agreements and organizational documents.