Management and Program Analyst

Internal Revenue Service•Austin, TX

17d

About The Position

This Management and Program Analyst position is in Taxpayer Services, Accounts Management, Austin. At the full working level, the incumbent supports labor-management relations and program effectiveness. The role may include assisting management with internal labor policies, participating in labor-relations meetings and collective bargaining, and addressing grievances and unfair labor practice charges. The incumbent also conducts operational reviews and program analyses, evaluates whether operations meet goals, and recommends improvements to staffing, methods, procedures, organizational efficiency, and productivity. The position plans and coordinates operating methods and procedures for project missions and may direct employee training related to projects. Duties depend on grade level; employees selected at a lower grade may receive training and development opportunities. The announcement describes qualification pathways for GS-09, GS-11, and GS-12. Depending on grade, qualifications include specialized experience in program analysis, operational effectiveness, project planning, employee and organizational efficiency, labor-management matters, grievance processes, and related analytical work, or specified graduate education. The position is subject to applicable time-in-grade and time-after-competitive-appointment requirements for current federal employees. A probationary period may apply, and the employee must obtain and use a government-issued charge card for business-related travel.

Requirements

For GS-09, one year of specialized experience equivalent to GS-07, or qualifying graduate education (including a master's or equivalent, two full years of progressively higher-level graduate education toward a master's, or a related LL.B. or J.D.), or a qualifying combination of experience and education.
For GS-11, one year of specialized experience equivalent to GS-09, or a qualifying Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education toward a doctorate, a related LL.M., or a qualifying combination of experience and education.
For GS-12, one year of specialized experience equivalent to GS-11, including evaluative and analytical methods, project management, identifying operational problems and trends, advising on labor-management matters, preparing analyses and estimates, communicating findings and negotiating solutions, and providing guidance on grievance processes and applicable labor-management laws and regulations.
Current civilian employees must meet the time-after-competitive-appointment requirement when applicable: at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate.
Applicants for positions above GS-05 must meet applicable time-in-grade requirements, generally one year (52 weeks) at the next lower grade level.
Obtain and use a government-issued charge card for business-related travel.
Education used to qualify must generally be from an accredited or pre-accredited institution recognized by the U.S. Department of Education. Foreign education requires evidence of U.S. equivalency.

Responsibilities

Assist management in formulating internal labor policies consistent with labor-management laws and regulations, and participate in meetings concerning labor relations, collective bargaining, grievances, and unfair labor practice charges.
Conduct operational reviews and prepare program analyses and evaluations concerning the effectiveness of program operations and progress toward established goals and objectives.
Recommend program staffing and changes to methods, procedures, and techniques to improve performance measures.
Study employee and organizational efficiency and productivity and recommend improvements to organization, staffing, work methods, and procedures.
Plan, coordinate, and establish operating methods and procedures to accomplish project missions.
As needed, direct the development and delivery of employee training related to projects.
At applicable grade levels, develop strategic plans and employee communications, facilitate employee activities, collaborate with stakeholders on employee engagement, and provide guidance on grievance processes and labor-management requirements.