Management and Program Analyst

National Institutes of Health • Montgomery County, MD

6d

About The Position

The NIH Clinical Center seeks an experienced Management and Program Analyst to serve as General Manager of the Edmond J. Safra Family Lodge, providing a welcoming environment for patients and families. The position combines operational leadership, strategic planning, resource management, and hospitality services. The General Manager is responsible for coordinating a lodging facility that operates 24 hours a day, seven days a week, and for responding to complex program and guest service issues.

Requirements

• At least one year of qualifying experience equivalent to the GS-12 level in Federal service, or equivalent experience in the private or public sector.
• Experience leading or conducting complex studies and evaluations of major programs, operations, or organizational initiatives.
• Experience analyzing program effectiveness, organizational efficiency, resource utilization, and management controls.
• Experience developing strategic recommendations, performance measures, and long-range plans to improve organizational performance.
• Experience advising senior leadership on significant management, policy, or program issues.
• Experience collaborating and negotiating with organizational leaders and stakeholders to implement recommendations affecting agency programs and operations.
• Must be a U.S. citizen or U.S. national by the closing date.
• Must obtain and maintain Federal Acquisition Certification for Contracting Officer's Representatives (FAC-COR) Level II certification within 12 months of appointment.
• Must meet all qualification requirements within 30 calendar days of the announcement closing date, including time-in-grade requirements.
• Must be able to perform the essential duties of the position, with or without reasonable accommodation.
• Must be available, ready, willing, and able to report for duty under all circumstances as an emergency-essential employee.
• Males born after December 31, 1959 must be registered with the Selective Service.
• Employment is subject to successful completion of a background investigation, verification of qualifications, onboarding forms, and required documentation.

Responsibilities

• Direct and coordinate day-to-day Lodge operations, including lodging services, front desk operations, guest services, housekeeping relationships, and facility maintenance coordination.
• Develop, implement, and evaluate operational policies, standard operating procedures, service standards, and program improvements.
• Conduct management studies; evaluate operational efficiency; monitor occupancy and service delivery trends; and recommend improvements to program effectiveness and resource utilization.
• Manage Lodge budgets, forecasts, expenditures, and financial reporting.
• Serve as a Contracting Officer's Representative (COR), overseeing contractor performance, deliverables, invoices, and contract compliance.
• Oversee inventory, property management, housekeeping, maintenance, and safety requirements.
• Establish customer service standards, evaluate guest feedback, and resolve complex concerns.
• Collaborate with NIH departments, FNIH, and external partners to support Lodge operations.
• Develop strategic plans, management reports, briefings, and recommendations for senior leadership.
• Coordinate operational requirements for a lodging facility operating 24 hours a day, seven days a week, and respond to complex program and guest service issues.

Benefits

• NIH may repay certain outstanding Federally insured student loans, subject to organizational need, case justification, and budget limitations.
• A newly appointed or reappointed employee may receive service credit for prior related work experience or active-duty uniformed service when determining annual leave accrual, subject to approval before the employee's start date.
• At the supervisor's discretion, the position may offer telework, compressed schedules, or flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed