Management and Program Analyst

Veterans Health Administration•Philadelphia, PA

23d

About The Position

The Facility Telehealth Technology Program Manager (FTTPM), located within the Connected Care Service Line, independently supports and manages facility Telehealth operations under the direction of the Connected Care Service Chief. The position oversees Home Telehealth, Clinical Video Telehealth, VA Video Connect, Store and Forward technology, and Secure Messaging, ensuring programs align with VHA and VISN policies, facility requirements, and strategic goals for coordinated patient care. The role works with clinical services to improve access, chronic disease management, patient satisfaction, and operational efficiency. It plans, implements, and evaluates Telehealth initiatives; coordinates technologies and processes across the facility and Community-Based Outpatient Clinics (CBOCs); and supports consistent delivery of care across institutional and non-institutional settings. The program manager also serves as a subject-matter expert for Telehealth technologies and the Telehealth Management Platform. The position has delegated authority to lead program operations, resolve issues, develop policies and protocols, assess needs, and evaluate program effectiveness. It coordinates technology installation, equipment readiness and maintenance, staff training, procurement and deployment, data and workload reporting, compliance activities, and quality monitoring. It also works with facility and VISN leadership, OIT, Biomedical Engineering, Logistics, clinical teams, and technical staff on system integration, network optimization, resource planning, and program improvement.

Requirements

U.S. citizenship is required.
Complete the required application steps, questionnaire, and online assessment.
Selective Service registration is required for males born after 12/31/1959.
Meet applicable time-in-grade requirements: for GS-11, 52 weeks at GS-09 in Federal service.
Meet qualifications through either specialized experience, education, or a combination of both.
Specialized experience route: at least one year equivalent to GS-09 involving program oversight, evaluation, strategic planning, audits or inspections, technical and consultative assistance, day-to-day clinical and business functions, organizational analysis or studies, or special projects.
Education route: a Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or a related LL.M.
Combination route: a combination of specialized experience and education beyond the first year; education must be documented.
Submit transcripts if using education to qualify; foreign education requires a Certificate of Foreign Equivalency with the transcript.
Complete a background/security investigation and online onboarding; provide acceptable identification for pre-employment requirements.
Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
Serve a one-year probationary period or two-year trial period, as applicable.

Responsibilities

Work with clinical services to enhance foundational care, improve chronic disease management and patient satisfaction, and reduce costs.
Review, analyze, and report program data; assist with planning and implementing Telehealth initiatives.
Ensure Telehealth programs operate smoothly across the facility and CBOCs, and serve as a subject-matter expert for Telehealth technologies.
Collaborate with OIT, Biomedical Engineering, Logistics, and clinical leadership to integrate technologies and processes.
Lead operations, resolve issues, and direct program development using delegated authority.
Conduct needs assessments and evaluate program effectiveness.
Determine appropriate Telehealth programs and locations; plan implementation, including cost and resource analysis.
Develop Telehealth policies, protocols, and outcome measures; identify partnerships, funding sources, and opportunities for expansion.
Ensure compliance with internal and external requirements, including Joint Commission and OCC guidelines.
Verify clinic setup, DSS coding, and naming conventions; implement quality monitoring, productivity tracking, and program evaluation systems.
Oversee computerized data tools for workload, budget, and clinical monitoring, and ensure Telehealth provider credentialing and privileging compliance.
Install, configure, activate, and test Telehealth equipment and applications; train clinical staff and conduct technical site assessments.
Troubleshoot network and equipment issues, monitor performance, and manage technology maintenance, readiness, and downtime.
Guide remote technicians and track equipment procurement and deployment; serve as subject-matter expert for TMP and manage iPad deployments.
Support audit responses and ensure timely equipment onboarding.
Assist with daily program operations and Telehealth care coordination; collaborate on service-line planning and efficiency improvements.
Create SOPs, manage TSAs/MTSAs in TMP, and train staff on scheduling and resource entry.
Oversee Virtual Medical Room and Video on Demand program support and training; represent Connected Care leadership when required.
Manage equipment inventory, refresh cycles, and procurement; maintain SharePoint resources and ensure users complete Telehealth training.
Prepare monthly workload reports for CVT, VVC, and Store & Forward programs; work with the Business Manager on workload coding and reporting accuracy.
Coordinate with VISN leadership, OIT, Biomedical Engineering, and technical teams on Telehealth technology and network optimization.
Maintain an inventory of Telehealth technologies and licenses; stay current on industry developments and communicate updates to stakeholders.
Coordinate Telehealth installations and ensure HIPAA and VHA directive compliance; oversee equipment acquisition, distribution, and tracking.
Provide training, pilot testing, and multi-site coordination; evaluate regulatory changes and their impact on program resources.
Support Connected Care leadership with studies, quality improvement initiatives, and process redesign; participate in special projects and perform additional duties as assigned.