Management and Program Analyst

Veterans Health Administration • Shreveport, LA

5d • Hybrid

About The Position

This position is located within the Office of Primary Care at the Overton Brooks VA Medical Center. The position serves as a Management and Program Analyst responsible for performing comprehensive analytical, evaluative, and technical work to improve program operations, workload integrity, access management, scheduling efficiency, and compliance with VA/VHA requirements.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Must complete all required steps in the process, including an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Must serve a 1-year probationary period or 2-year trial period.
• Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09.
• One year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization.
• Examples of specialized experience include: Validating, analyzing, and trending clinical workload and operational data to ensure accuracy, integrity, and compliance with national scheduling and workload-capture standards; preparing reports and dashboards used to guide leadership decisions.
• Establishing, maintaining, and troubleshooting clinic profiles and scheduling structures-including stop codes, encounter forms, appointment lengths, overbooks, and access rights-to support accurate workload capture and improve scheduling efficiency.
• Supporting team-based care and panel management systems, such as the Primary Care Management Module (PCMM), by maintaining provider and team profiles, managing patient assignments, correcting data discrepancies, and ensuring data integrity across medical centers and Community-Based Outpatient Clinics (CBOCs).
• Providing technical and informatics support similar to Automated Data Processing Application Coordinator (ADPAC) duties by troubleshooting access rights, system errors, and workflow issues in Veterans Health Information Systems and Technology Architecture (VistA), the Computerized Patient Record System (CPRS), and scheduling applications; coordinating with Informatics and Information Resources Management (IRM).
• Managing and improving scheduling operations by monitoring utilization, appointment capacity, missed opportunities, recall accuracy, and documentation integrity; identifying workflow inefficiencies and implementing corrective actions to enhance access to care.
• Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. (Transcript required)
• Combination of successfully completed graduate education and specialized experience (beyond the first two graduate years or 36 semester hours) and specialized experience to meet the total experience requirements. The education portion must include graduate courses that demonstrates the knowledge, skills, and abilities necessary to do the work of the position. (Transcript required).

Nice To Haves

• Telework eligibility will be discussed during the interview process.

Responsibilities

• Serve as PCMM Coordinator: maintain provider/team profiles, panel sizes, resolve transmission errors, correct patient assignments, and produce capacity/paneling/wait-time reports.
• Execute mass patient reassignments in PCMM during staffing or clinic changes to maintain continuity of care.
• Build/maintain clinic profiles (stop codes, encounter forms, appointment parameters, access rights, letters; advanced clinical access) and align with MCCR/HIMS guidance.
• Maintain Primary Care SharePoint sites for transparent data/info publishing and version control.
• Provide/coordinate training on clinical information systems (VistA/CPRS, scheduling, reporting tools) and related procedures.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree