Management and Program Analyst

Internal Revenue Service • Fresno, CA

8d

About The Position

The Management and Program Analyst independently leads assessments of project and program objectives within assigned Taxpayer Services areas. The analyst communicates goals and objectives to executives and management, evaluates potential impacts on operations, conducts complex analyses of internal and external initiatives, and alerts leadership to adverse or disruptive factors. The position recommends improvements to program efficiency and effectiveness, provides technical guidance, and recommends procedural changes to support business continuity and operational stability.

The analyst develops recommendations for resources, negotiates with managers across Service components for support, and serves as a liaison among assigned program areas, Taxpayer Services, Headquarters, other offices, and Business Operating Divisions. The role coordinates stakeholder input, validates reported information, elevates issues requiring leadership intervention, and resolves relationship conflicts that impede project progress. It also coordinates implementation impacts with affected employees, managers, and external organizations; establishes operating methods and procedures; and directs or integrates employee training related to project efforts.

Positions are in Taxpayer Services, including CARE (Customer Assistance, Relationship and Education), SPEC (Stakeholder Partnerships, Education and Communication), and the Area Director’s Office (Areas 2 and 3). The posting lists one vacancy each for Areas 2 and 3. The position is at the GS-14 level and requires specialized experience equivalent to GS-13. Alternative work schedules and staggered work hours may be available.

Requirements

• One year of specialized experience equivalent in difficulty and responsibility to the GS-13 grade level in the Federal Service.
• Experience analyzing project and program data, tracking mechanisms, and reporting systems to evaluate program effectiveness, and using reporting tools and data visualization platforms to clearly present complex information.
• Experience communicating with executives, management, and service-wide stakeholders to support data integrity, accuracy, and compliance with service-wide standards, and preparing executive briefings and talking points from multiple reports and data sources.
• Experience applying policies and regulations to recommend improvements to program operations, including data analysis, position analysis, and technology, in support of operations and external stakeholders, including TIGTA.
• Experience providing technical guidance to staff and reviewing and developing comprehensive action plans and schedules for short- and long-range project implementation aligned with Service goals, priorities, and policies.
• Experience coordinating project objectives and recommendations with Service line and/or staff functions, evaluating progress against milestones and goals, adjusting strategies, formulating corrective actions to mitigate risk, and recommending resource realignment for emerging priorities.
• Current civilian employees must meet the time-after-competitive-appointment requirement: at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate open to all U.S. citizens.
• Applicants for positions above GS-05 must meet applicable time-in-grade requirements, including one year (52 weeks) at the next lower grade level for the grade sought.
• Applicants must meet the stated qualifications by the announcement closing date.
• Applicants must provide dates of employment and hours worked per week on their resume to receive full credit for experience.
• Foreign education used to meet requirements must be supported by evidence of equivalence to a conventional U.S. education program.
• Obtain and use a Government-issued charge card for business-related travel.
• A probationary period may be required; employees transferred, promoted, demoted, or reassigned before completing it must complete the remainder in the new position.

Responsibilities

• Lead assessments of project and program objectives and goals within assigned areas.
• Communicate goals and objectives to executives and management and assess potential impacts on Taxpayer Services operations.
• Analyze internal and external initiatives affecting Taxpayer Services and operational continuity, and alert leadership to adverse or disruptive factors.
• Identify areas requiring emphasis and recommend improvements to program efficiency and effectiveness, including data analysis, position analysis, and technology.
• Provide technical guidance to staff as needed.
• Recommend procedural changes to support business continuity and operational stability.
• Prepare resource recommendations and negotiate with managers across Service components to obtain resources and organizational support.
• Serve as a liaison among assigned program areas, Taxpayer Services, Headquarters, other offices, and other Business Operating Divisions.
• Coordinate input and feedback from internal and external stakeholders, including subject matter experts and front-line staff.
• Validate reported information and elevate work stoppages and other issues requiring leadership intervention.
• Resolve relationship conflicts that impede progress and support timely project completion.
• Coordinate the impacts of project or program implementation with affected employees, managers, and people and organizations outside the Service.
• Plan, coordinate, and establish operating methods and procedures to accomplish project objectives.
• Direct the development and implementation of employee training related to project efforts as needed.
• Review and integrate training initiatives across offices, branches, and sections within Taxpayer Services and other Business Operating Divisions.

Benefits

• Alternative work schedule and staggered work hours may be available.
• The posting refers current IRS employees to information about IRS benefits but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed