Management and Program Analyst (Project Manager)

Internal Revenue Service • Chamblee, GA

1d

About The Position

The Management and Program Analyst independently leads assessments of project and program objectives within assigned areas of Taxpayer Services, Customer Account Services (CAS). The role analyzes initiatives that may affect Taxpayer Services operations and continuity, identifies potential adverse or disruptive factors, and advises leadership. It recommends improvements to program efficiency and effectiveness, including through data, position, and technology analysis. The analyst serves as a liaison among assigned program areas, other Taxpayer Services teams, Headquarters, other IRS business operating divisions, and external organizations. The position also plans and coordinates project implementation, may direct related employee training, and develops and manages performance metrics, tracking mechanisms, and reporting systems to assess program effectiveness.

Requirements

• One year of specialized experience equivalent to the GS-13 level, including analyzing program operations, processes, or data to identify issues, trends, deficiencies, or improvement opportunities.
• Experience applying analytical and evaluative methods to assess program or organizational issues and develop recommendations or solutions.
• Experience planning, coordinating, or supporting implementation of programs, projects, or organizational initiatives.
• Experience evaluating program or project performance, operational impacts, or organizational readiness.
• Experience coordinating with management, subject matter experts, and stakeholders to resolve issues and support program or project objectives.
• Experience preparing and delivering reports, briefings, and analytical summaries that communicate findings, recommendations, program status, and operational impacts.
• Strong oral communication skills, including presenting information and negotiating solutions.
• Experience with a wide range of qualitative and quantitative analytical and evaluative methods and techniques relating to call center operations.
• Experience identifying, troubleshooting, and elevating IT issues and providing executives and business organizations with emerging speech analytics data and analysis.
• Current civilian employees must meet the time-after-competitive-appointment requirement: at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment.
• Applicants must meet applicable time-in-grade requirements; for positions above GS-05, one year (52 weeks) at the next lower grade level is required.
• A person subject to a probationary period must complete the remainder of that period if transferred, promoted, demoted, or reassigned before completion.
• Must obtain and use a Government-issued charge card for business-related travel.

Responsibilities

• Lead assessments of project and program objectives and goals within assigned areas.
• Communicate project and program goals to executives and management and assess potential impacts on Taxpayer Services operations.
• Analyze internal and external initiatives affecting Taxpayer Services and operational continuity; alert leadership to adverse or disruptive factors.
• Identify areas requiring emphasis and recommend improvements to program efficiency and effectiveness, including through data, position, and technology analysis.
• Serve as a liaison among assigned program areas, Taxpayer Services, Headquarters, IRS business operating divisions, and other offices.
• Coordinate project or program implementation impacts with affected employees and managers and with individuals and organizations outside the Service.
• Plan, coordinate, and establish operating methods and procedures to accomplish project objectives.
• Direct the development and implementation of employee training related to project or program efforts, as needed.
• Develop and manage performance metrics, tracking mechanisms, and reporting systems to evaluate program effectiveness.
• Analyze program operations, processes, or data; evaluate program performance and operational impacts; and prepare and deliver reports, briefings, and analytical summaries.
• Identify, troubleshoot, and elevate IT issues, and provide executives and business organizations with speech analytics data and analysis.

Benefits

• Federal employee benefits package; specific eligibility depends on position type.
• Alternative work schedules and staggered work hours may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed