Management and Program Analyst

Internal Revenue Service•Baltimore, MD

About The Position

This position is in the IRS Research, Applied Analytics and Statistics (RAAS) business unit, Data Management (DMD), and is open to current permanent IRS competitive service employees in RAAS business units. The analyst advises on and designs solutions tailored to customer circumstances and goals, applies business logic to build solutions using low-code frameworks and platforms, and uses visual application-building approaches to deliver applications. The work includes identifying root causes and resolutions, testing solutions for performance and technical faults, and recommending implementation and administration practices. The analyst also develops and delivers technical training and demonstrates low-code platform capabilities to teammates and internal stakeholders. The position is described in Standard Position Description PD23375.

Requirements

At least one year of specialized experience equivalent in difficulty and responsibility to the GS-11 level in the Federal service.
Specialized experience must include planning and conducting studies of work processes, business operations, or administrative programs to identify issues and recommend efficiency improvements.
Experience analyzing information from multiple sources to evaluate program operations, identify trends or problems, and develop recommendations.
Experience applying administrative laws, policies, procedures, or regulations to evaluate program operations and recommend improvements or resolve operational issues.
Experience presenting findings and recommendations to management or stakeholders to support decisions and implementation of process improvements.
Experience coordinating with stakeholders or subject matter experts to evaluate business processes, gather requirements, or improve administrative or operational practices.
Meet the time-after-competitive-appointment requirement: at least 90 days of federal civilian service since the latest non-temporary appointment from a competitive referral certificate, by the applicable announcement deadline.
Meet the applicable time-in-grade requirement: one year (52 weeks) at the next lower grade level for positions above GS-05.
Applicants must be current permanent IRS competitive service employees in RAAS business units.
A person subject to a probationary period must complete any remaining period after transfer, promotion, demotion, or reassignment to this position.
Obtain and use a government-issued charge card for business-related travel.

Responsibilities

Advise on and design solutions that meet individual customer circumstances, expertise, and goals.
Analyze problems, identify patterns, and propose innovative approaches to automate workflows and business processes, primarily through low-code solutions.
Apply business logic to build solutions using low-code frameworks and platforms.
Assist with problem management, including identifying root causes and resolutions.
Deliver applications using visual application-building approaches and low-code functionality.
Execute testing protocols to address technical issues and glitches, assess performance, and eliminate technical faults.
Recommend solution design and administration practices covering functionality, data use and reporting, application maintenance, infrastructure, data security, metadata, tools and solutions, best practices, data retention and records management, Section 508 compliance, and governance.
Develop and deliver technical training presentations for customers based on identified interests or needs.
Conduct workshops, presentations, and demonstrations to showcase low-code platform capabilities and benefits to teammates and internal stakeholders.