Management and Program Analyst

Internal Revenue Service • Fresno, CA

12d

About The Position

This position is in Taxpayer Services – Non-Service Center. At the full working level, the Management and Program Analyst leads and coordinates analytical studies and projects involving multiple functional areas and organizational components. The role develops and implements analytical frameworks and evaluation methodologies to assess program effectiveness, operational efficiency, and service delivery across Taxpayer Services. It serves as a principal advisor to leadership on high-visibility program issues, providing recommendations that inform strategic planning, resource allocation, and program direction across organizational boundaries.

The analyst evaluates Taxpayer Services programs, policies, and operational practices; conducts complex studies of program performance, systemic issues, and operational impacts; and develops recommendations and corrective strategies to improve performance, operational stability, and business continuity. The position also analyzes the development, interpretation, and implementation of policies, procedures, and program strategies. It evaluates plans, proposals, and operational data for effectiveness and alignment with Service goals, and recommends new or revised policies, procedures, and guidance.

The role performs project management and program analysis for multiple complex initiatives supporting Taxpayer Services strategic objectives. It plans and coordinates operating methods and procedures, develops short- and long-range plans, schedules, and implementation strategies, and monitors progress and outcomes to ensure initiatives achieve intended results. The position is covered by Standard Position Description PD26225.

Requirements

• One year of specialized experience equivalent in difficulty and responsibility to the GS-12 level in the Federal service.
• Experience analyzing program operations, processes, or data to identify issues, trends, deficiencies, or improvement opportunities.
• Experience applying analytical and evaluative methods to assess program or organizational issues and develop recommendations or solutions.
• Experience planning, coordinating, or supporting implementation of programs, projects, or organizational initiatives.
• Experience evaluating program or project performance, operational impacts, or organizational readiness to determine effectiveness and support objectives.
• Experience coordinating with management, subject matter experts, and stakeholders to resolve issues and support program or project objectives.
• Experience preparing and presenting reports, briefings, or analytical summaries communicating findings, recommendations, status, or operational impacts.
• Current civilian employees must meet the time-after-competitive-appointment requirement of at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment.
• Applicants must meet applicable time-in-grade requirements; for this grade, one year (52 weeks) at the next lower grade level is required.
• Obtain and use a Government-issued charge card for business-related travel.
• A person subject to a probationary period must complete any remaining probationary period after a transfer, promotion, demotion, or reassignment.

Responsibilities

• Lead and coordinate analytical studies and projects involving multiple functional areas and organizational components.
• Develop and implement analytical frameworks and evaluation methodologies to assess program effectiveness, operational efficiency, and service delivery.
• Advise leadership on high-visibility program issues and provide recommendations affecting strategic planning, resource allocation, and program direction.
• Analyze and evaluate Taxpayer Services programs, policies, and operational practices.
• Conduct complex studies to assess program performance, identify systemic issues, and determine operational impacts across affected organizations.
• Develop recommendations and corrective strategies to improve program performance, operational stability, and business continuity.
• Analyze the development, interpretation, and implementation of Taxpayer Services policies, procedures, and program strategies.
• Evaluate program plans, proposals, and operational data for effectiveness and alignment with Service goals and priorities.
• Recommend new or revised policies, procedures, and operational guidance to improve efficiency, strengthen performance, and support consistent application.
• Manage and analyze multiple complex projects and initiatives supporting Taxpayer Services strategic objectives.
• Plan and coordinate operating methods and procedures needed to accomplish project objectives.
• Develop short- and long-range project plans, schedules, and implementation strategies aligned with Service priorities and policies.
• Monitor project progress and evaluate outcomes to ensure initiatives achieve intended results.

Benefits

• Comprehensive federal employee benefits package; eligible employees and their families have access to a range of benefits.
• Alternative work schedules and staggered work hours may be available.
• Cost-of-Living Allowance (COLA) is included for PR4066.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed