Management and Program Analyst

Internal Revenue Service • Fresno, CA

22d

About The Position

This position is in Taxpayer Services (TS), Return Integrity and Compliance Services (RICS), Refundable Credits Program Management (RCPM), Examination Policy & Coordination (EPC). The Management and Program Analyst independently leads assessments of objectives and goals for projects and programs in assigned areas, and communicates findings and recommendations to executives and management. The role analyzes initiatives that may affect Taxpayer Services and operational continuity, identifies risks or disruptions, and recommends improvements to program efficiency and effectiveness, including in data analysis, position analysis, and technology. Findings and recommendations are considered technically authoritative and are normally accepted without significant revision.

The analyst provides technical guidance to staff; recommends procedural changes that support business continuity and operational stability; and prepares resource recommendations for program goals and projects. The role negotiates for resources and organizational support, serves as a liaison among program areas and other Service components, and coordinates feedback from internal and external stakeholders. It validates reported information, elevates issues requiring leadership intervention, resolves relationship conflicts that impede progress, and coordinates implementation impacts with affected employees, managers, and outside organizations.

The position plans operating methods and procedures to meet project objectives and may direct the development and implementation of employee training. It reviews and integrates training initiatives across offices and business divisions. The analyst develops and executes action plans and schedules for short- and long-range implementation, monitors performance against milestones, evaluates progress, and adjusts strategies to achieve successful outcomes aligned with Service goals, priorities, and policies.

Requirements

• At least one year of specialized experience equivalent in difficulty and responsibility to the GS-13 grade level in the Federal Service.
• Experience developing and managing performance metrics, tracking mechanisms, and reporting systems to evaluate program effectiveness.
• Experience using reporting tools and data visualization platforms to present complex information clearly and effectively.
• Experience communicating with data governance bodies, Information Technology, and key stakeholders to support data integrity, accuracy, and compliance with Service-wide standards.
• Experience developing executive briefings and talking points using data from multiple reports and data sources.
• Experience applying laws, policies, and regulations to recommend program-operation improvements that support operations and external stakeholders, including TIGTA.
• Experience providing technical guidance to staff and reviewing and integrating training initiatives across offices, branches, and sections.
• Experience developing comprehensive action plans and schedules for short- and long-range project implementation aligned with Service goals, priorities, and policies.
• Experience coordinating project objectives and recommendations with key Service line and staff functions, evaluating progress against milestones, adjusting strategies, formulating corrective actions to mitigate risk, allocating project resources, and recommending resource realignment for emerging priorities.
• Current civilian employees must meet the time-after-competitive-appointment requirement of at least 90 days of federal civilian service since their latest qualifying non-temporary competitive appointment, by the applicable closing or cutoff date.
• Applicants for grades above GS-05 must meet applicable time-in-grade requirements; one year (52 weeks) at the next lower grade is required for the grade applied for.
• A person subject to a probationary period must complete the remainder of that period if transferred, promoted, demoted, or reassigned before completing it.
• Obtain and use a government-issued charge card for business-related travel.
• Foreign education used to meet requirements must be shown to be equivalent to conventional U.S. education credentials.

Responsibilities

• Lead assessments of project and program objectives and goals in assigned areas.
• Communicate goals, objectives, findings, and recommendations to executives and management, including potential impacts on Taxpayer Services operations.
• Analyze internal and external initiatives affecting Taxpayer Services and operational continuity, and alert leadership to adverse or disruptive factors.
• Identify areas requiring emphasis and recommend improvements to program efficiency and effectiveness, including data analysis, position analysis, and technology.
• Provide technical guidance to staff and recommend procedural changes that support business continuity and operational stability.
• Prepare recommendations for resources needed to accomplish program goals and manage projects; negotiate with managers for resources and organizational support.
• Serve as a liaison among assigned program areas, Taxpayer Services, Headquarters, other offices, and other Business Operating Divisions.
• Coordinate input and feedback from internal and external stakeholders, including subject matter experts and front-line staff.
• Validate reported information and elevate work stoppages and other issues requiring leadership intervention.
• Resolve relationship conflicts that impede progress and coordinate project implementation impacts with affected employees, managers, and outside organizations.
• Plan, coordinate, and establish operating methods and procedures to accomplish project objectives.
• Direct, as needed, development and implementation of employee training; review and integrate training initiatives across offices and business divisions.
• Develop and execute comprehensive short- and long-range action plans and schedules aligned with Service goals, priorities, and policies.
• Monitor project performance and progress against milestones, and adjust strategies to support successful outcomes.

Benefits

• Comprehensive federal employee benefits package, with benefits available to employees and their families; specific eligibility depends on position type.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed