Management and Program Analyst

Veterans Benefits Administration•Philadelphia, PA

12d

About The Position

This position serves as a Management and Program Analyst in the Office of the Director of the VA Insurance Service. Its primary purpose is to conduct analytical studies of Insurance Service programs and operations to assess their effectiveness and efficiency. The role includes strategic planning, support for implementing revised organizational structures, and studies of complex processes such as employee utilization, resource allocation, and delegations of authority. The analyst tracks progress and trends against goals, facilitates work and program reviews, and recommends solutions to issues involving external factors. The position supports management on significant matters involving policies, goals and objectives, internal controls, and priority reports to the Director. It prepares written communications for the Director’s review and signature and uses Microsoft software, other standard VA workstation applications, VIEWS, and SharePoint to produce work products and manage controlled correspondence. The role also maintains administrative controls and tracking systems related to correspondence, staffing and hiring, information technology and facility requests, travel administration, and Staff Chiefs’ reports and tasks. The analyst participates in meetings in an administrative capacity, documenting action items and minutes for distribution.

Requirements

For GS-11, have one year of specialized experience equivalent to the GS-09 level or higher, applying, analyzing, and interpreting laws, rules, regulations, standards, and policies; conducting thorough analyses of functions and work processes; independently managing support activities such as coordinating schedules, preparing correspondence, and maintaining records; and serving as a liaison with internal and external stakeholders while tracking action items, monitoring deadlines, and ensuring timely completion of priorities and initiatives.
Alternatively, qualify through a related Ph.D. or equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree, or an LL.M.
Current Federal GS employees must meet the time-in-grade requirement: 52 weeks at the GS-09 level for a GS-11 position.
Applicants must be U.S. citizens.
Selective Service registration is required for males born after December 31, 1959.
Applicants may be required to serve a probationary or trial period and are subject to a background/security investigation.
Selected applicants must complete online onboarding and provide acceptable identification for pre-employment Form I-9 requirements.
A transcript must be submitted if education is used to qualify; education must be from an accredited institution recognized by the U.S. Department of Education.
The work is mostly sedentary and normally involves mental rather than physical exertion, though some walking, standing, and carrying of light items may occur.

Responsibilities

Provide qualitative and quantitative assessments of a wide range of Insurance Service operations.
Support strategic planning and implementation of revised organizational structures.
Design and conduct studies of complex processes, including employee utilization, resource allocation, and delegations of authority.
Track Insurance Service progress and trends against goals and facilitate work or program reviews to improve division results.
Recommend solutions to issues and matters involving external factors.
Support management on policies, goals and objectives, internal controls, and preparation of priority reports to the Director.
Prepare memorandums, letters, bulletins, and other written communications for the Director’s review and signature, incorporating analysis, trends, and findings.
Use Microsoft software and other applications on standard VA workstations to prepare documents, spreadsheets, databases, presentations, and other output.
Use VIEWS and SharePoint to maintain system control of controlled correspondence.
Prepare assignment sheets, monitor due dates, follow up on overdue assignments, and record completed assignments.
Select appropriate evaluation strategies and analytical or statistical approaches to research and document assigned topics.
Maintain administrative controls covering incoming and outgoing email, staffing and hiring information, information technology requests, facility requests, and travel administration.
Maintain a tracking system to ensure timely completion of reports and tasks assigned to Staff Chiefs.
Document meeting action items and minutes for distribution.