Management and Program Analyst

Veterans Health Administration • Lexington, KY

11d • Onsite

About The Position

This position is within the Lexington VA Health Care System and is organizationally aligned under the Staff Development and Training Department. The department provides education and training for clinical and non-clinical employees using multiple educational methods to support adult learning and organizational, VISN-wide, and national VHA goals.

The analyst collects and organizes operational data and feedback about training programs, performs basic trend and comparison analyses, and assists with evaluating educational programs. The role also supports training and travel budget monitoring, financial reporting, procurement, and delegated contracting responsibilities. The employee drafts and updates departmental documents, procedures, educational tools, and course materials in accordance with approved changes, applicable requirements, and supervisory direction.

The work is sedentary, with occasional walking, standing, bending, and lifting or carrying light items. Periodic travel to facility CBOCs and other care sites is required to verify or validate rooms, staffing, and primary care setup. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. This is not a virtual position. Promotion to the full performance level may be possible without further competition when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• A background/security investigation is required.
• Selected applicants must complete online onboarding and provide acceptable identification for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• A one-year probationary period or two-year trial period is required, as applicable.
• For GS-9, applicants must meet time-in-grade requirements if applicable and have one year of specialized experience equivalent to GS-7, qualifying education, or an allowed combination of education and experience.
• For GS-11, applicants must meet time-in-grade requirements if applicable and have one year of specialized experience equivalent to GS-9, qualifying education, or an allowed combination of education and experience.
• GS-9 specialized experience examples include knowledge of primary-care healthcare delivery, VHA and medical-center policies, analytical methods, PACT operations, data integrity and panel management, outpatient processing, scheduling, workload data, and comparative operational studies.
• GS-9 education substitution requires a doctoral degree or equivalent, two full years of progressively higher graduate education toward such a degree, or a related LL.B. or J.D.; qualifying education must be documented with transcripts.
• GS-11 specialized experience examples include analytical and evaluation methods for complex programs; adult-learning principles; records-management and compliance requirements; Lean Training and quality-improvement concepts; qualitative and quantitative methods; knowledge of organizational relationships and administrative operations; software literacy and troubleshooting; professional communication; knowledge of VHA directives; and fiscal, budget, and procurement procedures.
• GS-11 education substitution requires three full years of progressively higher-level graduate education toward a doctoral degree or a related LL.M.; qualifying education must be documented with transcripts.
• Applicants relying on foreign education must provide a Certificate of Foreign Equivalency with their transcript.
• The work requires manual dexterity operating a personal computer and may require walking, standing, bending, and lifting or carrying light items.
• The position requires periodic travel to facility CBOCs and other care sites.

Responsibilities

• Collect and organize facility feedback and operational data related to Staff Development and Training programs and services.
• Analyze participation, training activity, compliance information, and employee feedback to identify potential issues or opportunities for improvement.
• Assist in evaluating educational programs by collecting course evaluations and participation data and preparing preliminary findings for review.
• Identify and resolve routine issues affecting educational delivery, or refer complex matters for review.
• Gather user feedback about educational technology, equipment, and electronic tools; document issues and prepare information for review.
• Assist in developing and monitoring the Staff Development and Training budget for training and travel.
• Track assigned training and travel expenditures using financial reports, spreadsheets, and VA financial systems.
• Perform delegated contracting, purchasing, and control-point responsibilities after completing required training and receiving authorization.
• Assist the COR or serve as a Contracting Officer’s Representative when delegated, monitoring expenditures, maintaining procurement documentation, reviewing contractor performance, and ensuring compliance with applicable rules and procedures.
• Identify apparent discrepancies in financial reports and supporting documents and coordinate with Fiscal Service or the appropriate service to clarify and correct them.
• Prepare draft budget-status, spending-trend, and forecasting reports and assist with budget justifications and business-plan information.
• Support purchasing and procurement by maintaining documentation, verifying approvals and funding information, and following VA and local procedures.
• Draft memorandums, reports, correspondence, meeting minutes, and presentation materials using established formats and guidelines.
• Update departmental SOPs, forms, educational tools, and competency materials based on approved changes, supervisory direction, and current policy requirements.
• Prepare and revise brochures and course documentation according to established accreditation, FAS, and continuing-education requirements; refer substantive or unusual issues for review.
• Periodically travel to facility CBOCs and other care sites to verify or validate rooms, staffing, and primary care setup.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type.
• Selected applicants may qualify for annual-leave accrual credit based on prior work or military service, subject to approval before appointment.
• Eligible candidates may be considered for a lump-sum Critical Skills Incentive, subject to appointment timing, a service agreement, and other conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Ph.D. or professional degree