Management and Program Analyst (Technical Support Management Specialist)

Federal Aviation Administration•Rancho Cordova, CA

About The Position

This role serves as an Administrative support employee capable of supporting technical programs such as Training, Quality Control, Planning and Requirements, and Airspace and Procedures, as well as associated projects, policies, and procedures related to air traffic. The incumbent will perform multiple and varying assignments under limited direction, providing support and assistance to managers, specialists, and other personnel in connection with their assigned programs. The employee demonstrates independence in planning time and utilizing resources to accomplish tasks or small projects. At the FV-H level, the incumbent applies experience and advanced knowledge to review and analyze acquisition packages, requests for proposals, bids, or quotations, ensuring documents are error-free and provisions are current and compliant with regulations and policies. This level involves performing a wide range of analytical duties for projects and studies aimed at improving work operations, including planning, scheduling, conducting analyses, studies, and surveys to enhance quality. The role involves analyzing program areas to identify trends in program delivery, such as the effectiveness of incorporating applications into audit and compliance processes, analyzing consolidated report data to measure effectiveness against baselines, or assessing the degree to which program plans support strategic initiatives. Developing documentation, reports, and briefings, including analysis of findings, is also a key duty. The incumbent analyzes and evaluates work processes and procedures, providing recommendations for system and process improvements to enhance effectiveness and efficiency, and uses quantitative and qualitative analyses to evaluate program metrics. Maintaining automated systems for data recording, reconciliation, validation, and tracking, identifying discrepancies, and performing analytical studies are also part of the responsibilities. At the FV-I level, the incumbent applies experience and comprehensive knowledge to collecting, extracting, and recording data/information from programs, studies, or reports related to assigned programmatic areas. This includes gathering and compiling information and requirements from stakeholders throughout the district. The role is recognized as a subject matter expert in the assigned programmatic area. The incumbent conducts complex studies resulting in recommendations to improve organizational processes, structures, and management policies, and independently plans for organizational and resource utilization issues that influence policy and operational decisions. Providing recommendations on articles for various communications vehicles and conducting analyses to evaluate program activities for proper integration, policy conformance, completeness, and adequacy in meeting goals and objectives are also key duties. Preparing recommendations based on these reviews and discussing recommended courses of action with program managers to resolve major problem areas is required. These recommendations may include financial, programmatic interfaces, and the impact of not meeting goals and objectives. The incumbent reviews and analyzes draft regulations, new policies, operating instructions, and directives for comment, referring proposed issuances to appropriate groups for review and collecting/integrating responses. Establishing and maintaining a tracking system to ensure timely review, consolidation, and submission of comments on draft issuances is necessary. Developing recommendations based on management studies and surveys and discussing recommended courses of action with program managers to resolve problem areas is also a responsibility. Responsibilities may include providing advice and support to management for optimal resource utilization and reprogramming, conducting cost-benefit analyses, and developing/maintaining financial tracking systems, monitoring expenditures, and developing quarterly/annual/interim reports. Other duties as assigned to support the Air Traffic Services mission may also be performed.

Requirements

52 weeks of specialized experience at the FV-G or FG/GS-10/11 level to qualify for the FV-H level.
Specialized experience is experience that has equipped you with the knowledge, skills, and abilities to successfully perform the duties of the position.
Specialized experience includes performing duties independently with responsibility for effective operation and maintenance of technical programs (i.e., Training, QC, Planning and requirements, and Airspace and procedures), project, policies and procedures.
Experience planning, developing, monitoring, and executing actions required to manage technical programs.
52 weeks of specialized experience at the FV-H or FG/GS-12 level to qualify for the FV-I level.
Specialized experience includes experience in dashboarding, SharePoint development (sites and workflows), and applying Lean/Six Sigma methods for continuous process improvement.
US Citizenship is required.
Selective Service Registration is required for males born after 12/31/1959.
Must submit an SF50.
Successful completion of a security investigation will be required.
A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty.
FAA policy limits certain outside employment and financial investments in aviation-related companies.

Nice To Haves

Experience in dashboarding
SharePoint development (sites and workflows)
Applying Lean/Six Sigma methods for continuous process improvement

Responsibilities

Perform multiple and varying assignments under limited direction, providing support and assistance to managers, specialists, and other personnel.
Apply experience and advanced knowledge to review and analyze acquisition packages, requests for proposals, bids, or quotations.
Ensure documents are error-free and provisions are current and compliant with applicable regulations and policies.
Provide a wide range of analytical duties in the conduct of projects and studies to improve work operations.
Plan, schedule, conduct analysis, studies, and surveys directed to improve quality.
Analyze program areas to discern trends in program delivery, such as effectiveness of incorporating applications into audit and compliance processes.
Analyze consolidated report data to measure effectiveness in meeting baselines.
Assess the degree to which program plans and achievements support strategic initiatives.
Develop documentation, reports, and briefings, including analysis of findings.
Analyze and evaluate work processes and procedures, providing recommendations for system and process improvements.
Use quantitative and qualitative analyses to evaluate program metrics.
Maintain automated systems to record, reconcile, validate, and track data.
Identify discrepancies and perform various analytical studies.
Collect, extract, and record data/information from programs, studies, or reports related to assigned programmatic areas.
Gather and compile information and requirements from stakeholders.
Conduct complex studies that result in recommendations to improve organizational processes, structures, and management policies.
Independently plan for organizational and resource utilization issues that directly influence policy and operational decisions.
Provide recommendations on articles for various communications vehicles.
Conduct analyses in the review and evaluation of program activities to ensure proper program integration and conformance to policy.
Prepare recommendations based on reviews and discuss recommended courses of action with program managers to resolve major problem areas.
Review and analyze draft regulations, new policies, operating instructions, and directives for comment.
Establish and maintain a tracking system to assure that all draft issuances are reviewed, consolidated, and comments submitted in a timely manner.
Provide advice and support to management personnel for best utilization and reprogramming of resources.
Conduct cost versus benefits analyses.
Develop and maintain financial tracking systems, monitor expenditures, and develop quarterly/annual/interim reports.
Perform other duties as assigned to support the Air Traffic Services mission.