Male Spa Attendant

Marriott•Kapalua, HI

About The Position

The Spa Attendant welcomes and orients guests to the spa, including explaining locker rooms, lounge areas, and hospitality stations. The attendant offers amenities such as water, juice, and heated neck pillows; answers general questions about the property and its amenities; and escorts guests to and from treatment rooms. The attendant regularly checks the computer for schedule updates and maintains the cleanliness and readiness of workstations, treatment rooms, locker rooms, and lounge areas. Duties also include disposing of trash and dirty linens appropriately, securing supplies and equipment at the end of each shift, and replenishing towels, linens, supplies, and amenities. The role requires following company policies and safety procedures, reporting accidents, injuries, and unsafe conditions to a manager, and completing required safety training and certifications. The attendant is expected to maintain a clean, professional appearance, protect company assets, anticipate and address guest needs, communicate professionally, build positive working relationships, and meet quality standards. Other reasonable duties may be assigned by supervisors. The position involves reaching, bending, twisting, pulling, stooping, handling objects weighing up to 10 pounds, and standing, sitting, or walking for extended periods.

Requirements

High school diploma or G.E.D. equivalent preferred.
No related work experience required.
No supervisory experience required.
No license or certification required.
Ability to reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing up to 10 pounds; and stand, sit, or walk for extended periods.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Orient guests to the spa, including the location and use of locker rooms, lounge areas, and hospitality stations.
Offer guests amenities such as water, juice, or heated neck pillows.
Answer questions about general property information and amenities.
Escort guests to and from treatment rooms.
Check the computer regularly for schedule updates and changes.
Maintain the cleanliness of the workstation, treatment rooms, spa/salon locker room, and lounge areas.
Dispose of trash and dirty linens in the proper area.
Secure supplies and equipment at the end of each shift.
Stock towels, linens, supplies, and amenities in locker rooms, lounge areas, and hospitality stations.
Report accidents, injuries, and unsafe work conditions to a manager.
Complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional uniform and appearance, and protect company assets.
Anticipate and address guests’ service needs and thank guests with genuine appreciation.
Communicate clearly and professionally and develop and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.