Male Patient Center Supervisor (Full-Time)

Averhealth • Lawrence, MA

2d • $22 - $22 • Onsite

About The Position

The Male Patient Center Supervisor leads daily operations at Averhealth patient care centers, providing hands-on leadership to staff and supporting patient engagement. The role helps ensure a professional, compassionate, and compliant testing experience for individuals on their path to recovery. Responsibilities include collecting and processing urine samples, maintaining accurate records, and treating each patient with respect, dignity, and professionalism.

The supervisor oversees day-to-day center operations, supports and schedules staff, and conducts observed urine collections with male patients who are complying with probation, completing drug treatment programs, or meeting bond requirements. The role requires adherence to Averhealth policies, chain-of-custody protocols, and regulatory standards, as well as accurate documentation, quality control, timely reporting, and professional handling of patient concerns.

This is a full-time position, typically 35–40 hours per week. Primary hours are Monday through Friday, 9:45 a.m. to 6:15 p.m., with some weekend shifts from 8:45 a.m. to 12:15 p.m. Flexibility for varying shifts is required because of random testing needs. Schedules are provided approximately one week to one month in advance. Travel may be up to 50%.

Requirements

• High school diploma or GED.
• Supervisory or team-lead experience (required).
• Strong communication, organization, and problem-solving abilities.
• Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism.
• Comfort working with biological specimens and standing for extended periods.
• Reliable transportation and a valid driver’s license.
• Flexibility for varying shifts due to random testing needs.

Nice To Haves

• Additional education preferred.

Responsibilities

• Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience.
• Lead, coach, schedule, and support testing center staff.
• Conduct observed urine collections with male patients complying with probation, completing drug treatment programs, or meeting bond requirements.
• Maintain compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards.
• Ensure accurate documentation, quality control, and timely reporting.
• Address patient concerns professionally and promote a recovery-focused environment.
• Collect and process urine samples and maintain accurate records.

Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance with employer contribution.
• 401(k) with employer match.
• Annual uniform reimbursement for scrubs.
• Instant access to earned wages.
• Referral bonuses.
• Shift coverage bonuses of $50 per covered shift with less than 48-hour notice.
• Three weeks of paid time off in the first year.
• Supportive team culture and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED