Patient Center Supervisor-FT
About The Position
The Female Patient Center Supervisor leads daily operations at an Averhealth patient care center, helping ensure a safe, professional, compassionate, and compliant testing experience. The role provides hands-on leadership to staff, supports patient engagement, and protects the integrity of testing processes. It also involves collecting and processing urine samples, maintaining accurate records, and treating each patient with respect, dignity, and professionalism. The supervisor works with patients complying with probation, completing drug treatment programs, or meeting bond requirements. The position is full-time, typically 35–40 hours per week, with flexibility for varying shifts driven by random testing needs. Primary hours are Monday–Friday, 5:50 a.m.–9:15 a.m. and 4:20 p.m.–7:15 p.m., with rotating weekends and holidays from 5:50 a.m.–9:45 a.m. Schedules are provided approximately one week to one month in advance. Travel is listed as up to 25%.
Requirements
- High school diploma or GED.
- Supervisory or team-lead experience is required.
- Strong communication, organization, and problem-solving abilities.
- Ability to uphold confidentiality, follow detailed procedures, and maintain professionalism.
- Comfort working with biological specimens and standing for extended periods.
- Reliable transportation and a valid driver’s license.
Nice To Haves
- Additional education is preferred.
Responsibilities
- Manage day-to-day operations to ensure a safe, respectful, and efficient patient experience.
- Lead, coach, schedule, and support testing center staff.
- Conduct observed urine collections with female patients complying with probation, completing drug treatment programs, or meeting bond requirements.
- Maintain compliance with Averhealth policies, chain-of-custody protocols, and regulatory standards.
- Ensure accurate documentation, quality control, and timely reporting.
- Address patient concerns professionally and promote a recovery-focused environment.
- Collect and process urine samples and maintain accurate records.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short- and long-term disability insurance
- Life insurance with employer contribution
- 401(k) with employer match
- Annual uniform reimbursement for scrubs
- Instant access to earned wages
- Referral bonuses
- Shift coverage bonuses of $50 per covered shift with less than 48-hour notice
- Three weeks of paid time off in the first year
- Supportive team culture and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
