Major Case Unit Claims Adjuster, Commercial Auto

Reserv

7d • Remote

About The Position

The Major Case Unit Claims Adjuster oversees high-exposure, complex, and litigated commercial auto claims involving serious injuries. The role manages the full claims lifecycle, from initial investigation through resolution, including litigation strategy, collaboration with defense counsel, coverage analysis, and sensitive negotiations. The adjuster serves as a key contact for claimants, legal counsel, medical professionals, and internal teams, and handles files that may involve layered policies and multi-party litigation.

The position also contributes to process improvements by sharing frontline claim-handling feedback with product and engineering teams. It is a remote role requiring residence in an eligible U.S. state throughout employment; California, Alaska, Hawaii, U.S. territories, and locations outside the United States are excluded. The employee must be willing to travel for client and claims needs.

Requirements

• Bachelor’s degree; applicants without a degree are encouraged to apply if they possess the other qualifications.
• At least 10 years of claim-handling experience, including at least 5 years handling a pending inventory with more than 60% in litigation.
• Required experience handling Commercial Auto claims.
• Understanding of transportation coverages, contractual risk transfers, and additional insured forms.
• Strong medical causation knowledge.
• Ability to manage time-sensitive demands with a sense of urgency.
• Ability to communicate promptly, courteously, and professionally by phone and in writing.
• Strong analytical and negotiation skills, including conducting negotiations directly with opposing counsel.
• Knowledge of multiple state statutes, good-faith claim-handling practices, regulations, and guidelines.
• Ability to collaborate professionally with all claim stakeholders.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license; willingness to obtain any additional required licenses within 60 days, including state testing.
• Attention to detail, time-management skills, and ability to work independently in a fast-paced remote environment.
• Willingness to travel for client and claims needs.

Nice To Haves

• Curiosity and motivation to solve problems and question the status quo.
• Desire to engage in learning opportunities and continuous professional development.

Responsibilities

• Manage all aspects of litigated cases, including evaluation of the resolution process.
• Investigate auto claims, identify disputes, gather information and documentation, evaluate liability and damages, and negotiate and resolve claims with opposing parties or their insurers.
• Manage litigation cases related to auto claim disputes and communicate regularly with clients, attorneys, vendors, and other stakeholders.
• Review legal documents and ensure compliance with the initial suit-handling plan of action.
• Analyze policy language and make appropriate coverage decisions.
• Direct and control the activities and costs of outside vendors, including defense and coverage counsel, experts, and independent adjusters.
• Drive litigation strategy, manage discovery timing and sequencing, and hold attorneys accountable.
• Provide feedback to product and engineering teams to help streamline and improve complex claim-handling processes.
• Travel as needed for client and claims needs.

Benefits

• Generous health-insurance package with nationwide coverage, vision, and dental.
• 401(k) retirement plan with employer matching.
• Competitive paid time off policy.
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to support work-life balance, subject to eligible-state residency requirements.
• Apple laptop, large second monitor, and other quality-of-life equipment employees may need.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior