Major Case Unit Adjuster - Trucking

Reserv • Atlanta, GA

2d • Remote

About The Position

The Major Case Unit Adjuster investigates and resolves Reserv’s most complex and catastrophic claims, with a focus on commercial auto and transportation claims. The role handles all aspects of assigned claims, including reserving, communication, documentation, litigation management, evaluation, and negotiation. The adjuster may attend trials, settlement conferences, mediations, and arbitrations, and may participate in and coordinate training on complex claim matters and projects requiring advanced claim knowledge and experience.

The role also involves maintaining electronic files, analyzing defense counsel performance, and regularly reporting to the Major Case Unit Manager. The adjuster collaborates with product and engineering teams to provide feedback and identify technology and process improvements. This is a remote-first position with the ability to work from anywhere and a willingness to travel.

Requirements

• Bachelor’s degree; applicants without a degree are encouraged to apply if they possess the other qualifications.
• Active adjuster license: resident state license if available, otherwise a Designated Home State (DHS) license.
• 12+ years of claim handling experience, including 7+ years handling a pending with more than 60% in litigation.
• Ability to lead litigation strategy, manage discovery timing and sequence, and hold attorneys accountable.
• Understanding of transportation coverages, contractual risk transfer, and additional insured forms.
• Strong understanding of medical terminology.
• Sense of urgency and ability to manage time-sensitive demands and documents.
• Ability and willingness to communicate promptly, courteously, and professionally in verbal and written form.
• Strong analytical and negotiation skills, with the ability to drive negotiations toward desired outcomes.
• Knowledge of multiple state statutes, including good-faith claim handling practices, regulations, and guidelines.
• Ability to collaborate professionally with all claim stakeholders.
• Willingness to obtain all licenses within 60 days, including completing state-required testing.
• Attention to detail, time-management skills, and ability to work independently in a fast-paced remote environment.
• Curiosity, motivation to solve problems, and willingness to question the status quo.
• Desire to engage in learning opportunities and continuous professional development.
• Willingness and ability to travel.

Responsibilities

• Manage legal aspects of complex, high-value cases, including evaluating legal processes and expenses.
• Analyze and review commercial auto and transportation claims; identify disputes; investigate and gather relevant information and documentation; evaluate liability and damages; and negotiate and settle claims.
• Manage litigation related to claim disputes, including attending mediations, arbitrations, and court hearings as needed.
• Communicate regularly with clients, claims professionals, attorneys, and other stakeholders.
• Collaborate with defense counsel, claims counsel, and claims leadership on strategic planning.
• Build and maintain positive working relationships with approved defense firms and other industry vendors.
• Review legal documents and ensure compliance with litigation management guidelines.
• Analyze and interpret policy language, make appropriate coverage decisions, draft complex coverage correspondence, and proactively manage primarily litigated claim files from inception to closure.
• Direct and control the activities and costs of outside vendors, including defense counsel, coverage counsel, experts, and independent adjusters.
• Maintain adjuster licenses and continuing education requirements.
• Maintain electronic claim files, analyze defense counsel performance, and report regularly to the Major Case Unit Manager.
• Participate in and coordinate training on complex claim matters and projects requiring advanced claim knowledge and experience.
• Collaborate with product and engineering teams to provide feedback and identify technology and process improvements.

Benefits

• Health insurance with nationwide coverage.
• Vision insurance.
• Dental insurance.
• 401(k) retirement plan with employer matching.
• Competitive paid time off policy.
• Family leave policy after 8 months of continuous work.
• Ability to work from anywhere.
• Apple laptop, large second monitor, and other requested quality-of-life equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior