Major Case Specialist

Frankenmuth Insurance Company

1d • Remote

About The Position

We are seeking an accomplished Major Case Specialist to join our Claims Casualty team. In this highly impactful role, you will manage complex, high-exposure casualty claims involving bodily injury, construction defect, and property damage. You will bring advanced technical claim-handling expertise, sound judgment, and a proactive approach to investigations, coverage analysis, reserve evaluation, settlement strategy, and negotiations. This is an opportunity for an experienced claims professional to influence outcomes, collaborate with trusted internal and external partners, and help deliver fair, timely, and cost-effective resolutions.

Requirements

• More than 10 years of experience in a related claims role, or an equivalent combination of education and experience, is required.
• Experience handling complex casualty claims, bodily injury matters, construction defect claims, property damage claims, litigated files, coverage analysis, reserve evaluations, and settlement negotiations is strongly preferred.
• Various state adjusters’ licenses are required.
• Ability to work legally in the United States.
• No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Nice To Haves

• CPCU, AIC, or other related professional designation is preferred.

Responsibilities

• Manages a pending of complex and high-severity claims from assignment through resolution, including investigation, coverage analysis, liability assessment, damage evaluation, negotiation and settlement.
• Analyzes policy language, endorsements, exclusions, coverage positions, liability facts, damages, and jurisdictional considerations to determine appropriate claim strategy.
• Develops, documents, and executes claim resolution plans that align with company objectives, best practices, legal requirements, and fair claim-handling principles.
• Establishes and maintains accurate reserves based on exposure analysis, legal developments, medical information, damages evaluation, and anticipated expense.
• Directs and collaborates with defense counsel, experts, vendors, investigators, medical professionals, and other business partners to support effective claim resolution.
• Evaluates settlement opportunities, participates in mediations, settlement conferences, and negotiations, and provides authority recommendations supported by clear analysis.
• Communicates claims strategy, coverage positions, reserve rationale, and significant developments to management, underwriting, agents, insureds, reinsurers, and other stakeholders as appropriate.
• Ensures claim files are thoroughly documented, timely updates, and handled in accordance with company procedures, quality standards, statutory requirements, and regulatory obligations.
• Identifies opportunities for subrogation, contribution, indemnity, risk transfer, fraud referral, or other recovery strategies when applicable.
• Provides technical guidance, coaching, and mentoring to less experienced claim professionals on complex casualty matters.
• Participates in claim reviews, audits, roundtables, quality initiatives, projects, and process improvement efforts.
• Performs other duties as assigned.

Benefits

• Opportunity to work on meaningful, high-impact claim matters in a collaborative environment where technical expertise, thoughtful decision-making, and professional growth are valued.
• Contribute to fair claim outcomes, support strong business partnerships, and serve as a trusted resource on complex casualty issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed