Major Accounts Coordinator

Nixon Power Services•Lawrenceville, GA

About The Position

Nixon Power Services is seeking an enthusiastic, self-motivated Major Accounts Coordinator to support the day-to-day coordination of its strategic national accounts. The role focuses on delivering outstanding customer service through timely updates, clear communication, and efficient issue resolution, while managing customer order submissions in alignment with client expectations. The position contributes to customer satisfaction, trust, business growth, and retention. The ideal candidate is detail-oriented, organized, collaborative, willing to learn and grow, and exercises good judgment.

Requirements

At least 3 years of customer experience.
Proficiency in Microsoft Office Suite programs.
Strong written and verbal communication skills.
Exceptional customer service skills.
Strong organizational skills.
Ability to multitask, prioritize, and manage time effectively, with strong attention to detail.
Strong math and analytical skills, including calculations with fractions, decimals, rates, ratios, and percentages.

Responsibilities

Serve as the primary point of contact for key accounts and internal stakeholders, including project management, sales, operations, and logistics.
Proactively communicate to arrange, track, and coordinate service activities.
Manage work orders in internal accounting systems (GP) and external eSystems.
Update communication records in CRM, email chains, and other forms as directed.
Track and assess service team status and the quality of work performed.
Collect, review, and process documentation, including Field Service Reports (FSRs), subcontractor time and expenses, parts requests, and Requests for Quotes (RFQs).
Process job quotes to and from key customers.
Complete the invoice process and ensure costs are posted by corresponding service departments.
Receive after-hours phone calls as required and implement emergency service requests.
Maintain and use internal systems to track schedules, performance, issues, and other pertinent information.
Maintain written procedures and policies related to major accounts.